Business Office Bursar - Student Accounts Rep. I

Sacred Heart University • Fairfield, CT

3d • Onsite

About The Position

Customer service representative responsible for all activities relative to student account activity. Bursar Office Mission: To provide courteous, quality billing and payment service while supporting the educational goals of Sacred Heart University through the implementation of policies and procedures in an effective and efficient manner. Principal Duties & Responsibilities Assist population of 10K+ students/parents/customers courteously, politely and professionally via e-mail, phone and in-person. Effectively and efficiently respond to all customer inquiries and disputes while enforcing university policies and procedures in a respectful and professional manner. Analyze student accounts to advise/guide student/family to meet financial obligations (ex: billing statement, payment plan enrollment). Evaluate student account accuracy to authorize financial clearances for registration, graduation (diploma release), transcript release, etc. Maintain accurate records of customer interaction( directly with customer or indirectly through university communications). Enter/Review student overpayment ( credit balance vouchers), this include compliance with Title IV Federal Department of Education financial aid regulation. Address all customers in all capacities', courteously, politely and professionally with awareness of the confidential nature of the subject matter. Enforce University policies and procedures in a respectful and professional manner. Other duties as assigned.

Requirements

• Associate’s degree required; Bachelor’s degree preferred.
• Excellent customer service, effective communication (verbal/written) and interpersonal skills.
• Intermediate Microsoft Suite (primarily Excel and Outlook) skills.
• Team Player.
• Excellent attention to detail.
• Proficient at multi-tasking and prioritizing.
• Comprehensive analytical/math skills.
• Understanding and ability to use social media/end-user applications effectively.
• Exhibits initiative and problem-solving skills.

Nice To Haves

• Higher Education work experience is a plus.
• Bi-lingual (English/Spanish/Other) a plus

Responsibilities

• Assist population of 10K+ students/parents/customers courteously, politely and professionally via e-mail, phone and in-person.
• Effectively and efficiently respond to all customer inquiries and disputes while enforcing university policies and procedures in a respectful and professional manner.
• Analyze student accounts to advise/guide student/family to meet financial obligations (ex: billing statement, payment plan enrollment).
• Evaluate student account accuracy to authorize financial clearances for registration, graduation (diploma release), transcript release, etc.
• Maintain accurate records of customer interaction( directly with customer or indirectly through university communications).
• Enter/Review student overpayment ( credit balance vouchers), this include compliance with Title IV Federal Department of Education financial aid regulation.
• Address all customers in all capacities', courteously, politely and professionally with awareness of the confidential nature of the subject matter.
• Enforce University policies and procedures in a respectful and professional manner.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees