Assistant Director, Admissions Systems - Open to CSULB Employees Only

CSU Careers•Long Beach, CA

5d•Onsite

About The Position

This position provides primary, hands-on leadership for the ongoing development and maintenance of the key components of the CMS Admissions (AD) Module, including Enrollment Management Module, transcript workflows, and applicant self-service functions to ensure alignment between Cal State Apply, CRM (SLATE) and campus admissions operations. The incumbent applies advanced technical and functional expertise to translate business needs into system specifications, resolve system issues, and coordinate solutions with technical teams and the Chancellor’s Office. This position leads the daily operations of the Admissions System Team. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Requirements

Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field and four years of related work experience required.
Maintain a safe and respectful work environment while communicating with the university community in a civil, professional manner, consistently treating all students, faculty, and staff with dignity, empathy, fairness, and alignment with the institution’s mission and values.
Thorough knowledge of online student information systems, imaging and admissions systems, and CRM platforms, along with subject-matter expertise in admissions and transcript processing.
Ability to analyze user needs and data requirements, translate them into detailed technical specifications, design, develop, implement, and maintain complex system rules that support business processes.
Highly skilled in utilizing reporting tools such as Crystal and Query to create meaningful end-user reports.
Strong ability to research data availability and access methods.
Ability to interpret and apply academic and administrative policies, exercise sound judgment, and independently carry out assignments without detailed instruction while coordinating workflow effectively.
Maintain strong working relationships, ensure data integrity through adherence to approved processes and testing standards, and support operational continuity by thoroughly documenting roles, responsibilities, and outcomes, making such documentation accessible to leadership.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Responsibilities

Manage Peoplesoft Admissions Module including development of efficiencies, CO reporting, inter-modular communication and collaboration, electronic transcript initiatives, OnBase Workflows and CSULB Enrollment Management module.
Oversee related online functionality that depends on or interacts with Cal State Apply, including the PeopleSoft Admissions Module, supplemental document workflows (e.g., OnBase) and CRM (SLATE).
Ensure accurate data integration and troubleshoot any data transmission issues between Cal State Apply and PeopleSoft and SLATE.
Lead the functional analysis, implementation support, configuration, testing, and ongoing maintenance of the SLATE CRM platform as it relates to admissions and enrollment communication processing.
Determine and maintain required table values, configuration elements, and system setup related to CRM (SLATE) data loads, admissions and communication processing.
Plan, organize, and manage projects related to Cal State Apply and Admissions Systems initiatives.
Produce project deliverables including timelines, issue logs, status reports, analyses, recommendations, and prototypes.
Provide functional work direction and serve as a senior resource to the Admissions Systems team, offering technical guidance, mentorship, and onboarding support to ensure staff are proficient in admissions systems, processes, and business rules.
Serve as needed on campus and system-wide committees in support of admission and module objectives.
Participate in meetings and planning sessions.

Benefits

Up to 24 vacation days per year (based on employee group and/or length of service)
14 paid holidays
12 sick days annually with unlimited accrual
A variety of medical, dental, and vision plans
Participation in the CalPERS defined benefit plan
Voluntary savings options such as 403(b), 401(k), and 457 plans
Tuition fee waiver programs for eligible employees
Dependent eligibility varies by employee group and bargaining unit
Confidential counseling and support services for employees and their families
Wellness programs
Professional development opportunities
Insurance options including life, disability, and pet insurance