Assistant Director - Academic Resilience

Appalachian State University•Boone, NC

1d•Onsite

About The Position

The Assistant Director of Academic Resilience leads the development and implementation of student persistence and early alert initiatives, serving as a key contributor to Appalachian’s academic resilience programming. This role provides both strategic and day-to-day leadership, including the supervision and mentoring of professional, graduate, and undergraduate staff who support academic coaching and resilience efforts, with an emphasis on on-site engagement. In collaboration with the Executive Director of the Student Learning Center and other unit directors, the Assistant Director ensures the successful execution of key initiatives, drives continuous improvement of operations, and contributes to the planning of future student success strategies while maintaining active oversight of staff and program delivery.

Requirements

Master’s degree from an accredited institution
Excellent customer service with strong attention to detail and organization
Experience providing learning support/coaching services to students
Strong interpersonal skills

Nice To Haves

Experience working with students on Academic Probation
Experience working with advising tools including Banner, DegreeWorks, and EAB : Navigate360
Supervisory experience
Demonstrated experience in program development

Responsibilities

Coordinate the day-to-day operations of coaching in general academic success (time management, organization, study strategies); ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
Create and manage coach schedules; ensure staffing is appropriate to meet student needs.
Ensure that program schedules and changes are kept up-to-date on the website and in the tracking system.
Recruit, select, train, and evaluate qualified coaches.
Oversee the onboarding employment process for new hires.
Supervise coaches; provide ongoing guidance and support to ensure quality in coaching sessions.
Develop, maintain, and monitor their work schedules.
Ensure coaching sessions are accurately recorded in the tracking system.
Manage coaching resources including equipment and technology.
Oversee the day-to-day operations of the Academic Resilience Program.
Collaborate with Dean of Students (Care and Concern) and Center for Community and Student Success (Academic Referrals) to coordinate referral response for students on Academic Probation.
Hire, train, and supervise graduate student staff.
Organize and facilitate Academic Success Workshops for students on academic probation.
Coordinate and execute specific outreach projects, such as call campaigns geared towards unenrolled students and students who have earned under a 2.0 semester GPA.
Collaborate closely with the Tutoring Coordinator, Supplemental Instruction Coordinator, and Coordinator for Academic Services and Student Success – Hickory to effectively balance general academic success initiatives alongside course-specific support.
Facilitate classroom workshops, at the request of faculty members, on general academic success (time management, organization, study strategies, etc.)
Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities including outreach/public relations opportunities.
Actively participate in Student Learning Center staff meetings and professional development opportunities.
Perform other related duties as assigned.