Assistant Device Maintenance Technician (Onsite)

Serigor•Columbia, MD

2d•Onsite

About The Position

Under direction of the Assistant Manager of Asset Management, this position is responsible for the tracking and accounting of all IT hardware assets. The IT Asset Administrator is responsible for supporting all aspects of the IT Asset Management (ITAM) lifecycle, including inventory management, analysis and reporting.

Requirements

Knowledge of IT Asset Management, inventory management
High School diploma or equivalent and 1-2 years' experience supporting, installing, troubleshooting, testing, diagnosing, repairing and replacing both computer equipment and peripheral equipment
Strong customer service orientation and ability to interact well with diverse end-users and staff
Experience with supporting mobile devices (android, Windows, iOS)
Strong communication, technical and analytical skills
Detail-oriented, able to work independently
Strong time management
Knowledge of associated equipment used to test and repair computer equipment
Knowledge and ability of troubleshooting capabilities for all aspects of technical support
Ability to establish and maintain strong human relation skills, effective written and oral communication, excellent customer skills and good working relationships with fellow workers, school personnel and administrators.

Nice To Haves

Experience working in a K-12 or college/university setting.

Responsibilities

Processes requests for IT hardware and assists with the deployment to our user community, tracking hardware location changes, ensuring accurate accounting of assets
Maintains organization of IT storage areas
Tracks and maintains inventory data, including serial numbers and assigned user information
Ensures the proper tracking of IT asset inventory levels by conducting audits and physical inventories
Keeps track of new computer, telecom, and network related equipment, the receipt of these assets both physically and in accounting system, and ensuring assets are accurately entered into the asset management system.
Coordinates the return or pick-up of surplus/unused IT hardware, and the disposal of retired assets
Prepares assets for disposition
Maintain a working knowledge of current technology and trends as they relate to the Client
Imaging new equipment (desktops and laptops)
Ability to lift heavy loads of 40 lbs. or more
Communicates in a positive and effective manner with staff, administration and co-workers
Performs other duties as assigned/necessary