Assistant Deputy Director - Collections Enforcement Section

State of Ohio • Columbus, OH

6d • Hybrid

About The Position

The Ohio Attorney General's Office is seeking candidates with a passion for public service to fill an Assistant Deputy Director position in our Collections Enforcement Section. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is 30 E Broad St. Columbus, OH. The successful candidate will perform supervisory duties while fostering a team environment.

Requirements

• Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience
• Previous supervisory or Team Lead experience
• Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint)

Nice To Haves

• Previous experience in a call center environment
• Previous experience with reporting
• Previous experience in a collections or legal environment

Responsibilities

• Assists the Deputy Direct in defining goals and objectives for State Client portfolios and staff.
• Develops policies and procedures.
• Manages Debt Management (DM) and Columbia Ultimate Business Systems (CUBS) operations and problem resolution for State Client portfolio and staff.
• Supervises and trains assigned staff.
• Manages and provides guidance to lower-level supervisors and staff.
• Assists Deputy Director in preparing financial and other requested reports.
• Prepares information for Public Information Request and On Demand reports.
• Recommends new procedures to enhance collections processing.
• Handles sensitive contact with the general public, clients, and legal personnel.
• Handles varied public relations duties.
• Performs other duties as assigned.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree