Assistant Department Manager (Wood)

Floor & Decor•Arlington Heights, IL

12d•$17 - $26•Onsite

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Floor & Decor is a leading flooring retailer with dozens of stores nationwide, founded in 2000 in Atlanta. The company has a strong entrepreneurial spirit and has revolutionized the way people buy flooring by offering the largest in-stock selection of tile, wood, stone, and flooring accessories at competitive prices. This role offers opportunities for advancement and is ideal for individuals with a solid work ethic and a passion for helping others.

Requirements

High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication skills (verbal & written)
Ability to multi-task and work in a fast-paced environment

Nice To Haves

Wood

Responsibilities

Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Complete all product specialist certification courses
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs