Assistant Department Manager (Wood)

Floor & Decor • Parsippany, NJ

2d • Onsite

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. The Assistant Department Manager acts and works in a manner that is consistent with the company’s core values. They demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures and the ability to drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing). This role provides direction to all product sales specialists to ensure a highly attentive and accurate level of customer service, and requires completion of all product specialist certification courses and Industrial Truck (forklift) proficiency testing and certification. The Assistant Department Manager ensures the overall merchandising, pricing, and organization of the department, communicates standard operating procedure direction and changes to all associates in a timely manner, and communicates inventory needs to management. They direct and assist the processing of merchandise to the showroom floor, validate all product placement and pricing within the department, and greet every customer in a helpful and courteous manner. Additionally, they assist customers with product questions and selections, process customers at check-out using the point of sale (POS) system, and handle customer refunds and exchanges according to established guidelines. The role also involves presenting ‘how-to’ classes to customers, following established cash, check, and charge card acceptance procedures, answering the telephone according to accepted guidelines, and stocking and tagging merchandise displays as required. Creating price tags and merchandise signs is also a responsibility.

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Nice To Haves

• Industrial Truck (forklift) proficiency testing and certification

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure customers have a positive shopping experience through exceptional customer service and product information.
• Act and work in a manner that is consistent with company’s core values.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing and organization of the department.
• Communicate standard operating procedure direction and changes to all associates in a timely manner.
• Complete the Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Validate all product placement and pricing within the department.
• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at check-out using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present ‘how-to’ classes to customers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities
• Career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED