Assistant Department Manager (Installation Materials)
About The Position
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. The Assistant Department Manager will act and work in a manner that is consistent with the company’s core values, demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures, and demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing. The role involves providing direction to all product sales specialists to ensure a highly attentive and accurate level of customer service, completing all product specialist certification courses, and demonstrating a thorough understanding of merchandise and installation. The Assistant Department Manager is responsible for the overall merchandising, pricing, and organization of the department, communicating standard operating procedure direction and changes to all associates in a timely manner, and completing Industrial Truck (forklift) proficiency testing and certification. This role also includes communicating inventory needs to management, directing and assisting the processing of merchandise to the showroom floor, validating all product placement and pricing within the department, greeting every customer in a helpful and courteous manner, assisting customers with product questions and selections, processing customers at check-out using the point of sale (POS) system, processing customer refunds and exchanges according to established guidelines, presenting ‘how-to’ classes to customers, following established cash, check and charge card acceptance procedures, answering the telephone according to accepted guidelines, stocking and tagging merchandise displays as required, and creating price tags and merchandise signs.
Requirements
- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Nice To Haves
- Ability to drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Complete all product specialist certification courses
- Complete the Industrial Truck (forklift) proficiency testing and certification
Responsibilities
- Act and work in a manner that is consistent with company’s core values
- Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
- Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present ‘how-to’ classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
Benefits
- Bonus opportunities
- Career advancement opportunities at every level
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Other Insurance Plans (subject to eligibility criteria)
- Paid vacation
- Paid sick time for eligible associates
- Paid holidays
- Personal holiday
- Paid Volunteer Time Off that starts on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
