Assistant Dental Office Manager

New York Family Dentistry•New York, NY

3d•$25•Onsite

About The Position

The Assistant Dental Office Manager will support the Office Manager in overseeing the day-to-day administrative operations across 5+ dental practices in Brooklyn and Queens. This role involves supervising, training, and supporting front office staff, managing patient scheduling, addressing patient inquiries, and ensuring compliance with various regulations.

Requirements

3–5+ years of experience in a dental office management or senior administrative role.
Strong knowledge of dental front office operations, including scheduling, insurance verification, and billing.
Experience with dental practice management systems (Dentrix Ascend, Open Dental, or Eaglesoft preferred).
Proven leadership in supervising, mentoring, and training administrative staff.
Ability to manage multiple locations and high-volume patient flow with efficiency and professionalism.
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
Excellent communication and conflict-resolution skills.
Thorough understanding of HIPAA, OSHA, and regulatory compliance standards.

Responsibilities

Support the Office Manager in overseeing day-to-day administrative operations across 5+ dental practices in Brooklyn and Queens.
Supervise, train, and support front office staff—including receptionists, schedulers, and billing specialists—to ensure top-tier performance and service.
Manage patient scheduling systems to maximize provider efficiency and reduce wait times.
Address patient inquiries and handle escalations or concerns with professionalism and a patient-first mindset.
Monitor and enforce compliance with HIPAA, OSHA, and internal office policies; implement improvements where needed.
Assist with hiring, onboarding, and performance evaluations of administrative staff to foster a positive and productive work environment.
Collaborate with leadership to streamline workflows, improve processes, and enhance the overall patient experience.
Maintain inventory and office supplies across multiple locations, ensuring organized and efficient front office operations.
Leverage dental practice management software (such as Dentrix Ascend, Open Dental, or Eaglesoft) for records, reporting, and financial oversight.
Contribute to marketing and patient outreach initiatives to support practice growth and engagement.