Assistant Delivery Manager

South Mountain Creamery•Middletown, MD

4d•Onsite

About The Position

The Assistant Delivery Manager is responsible for overseeing the delivery operations and team, including route optimization, driver management, and communication with internal teams. This role ensures efficient, timely, and cost-effective delivery services while maintaining compliance with regulatory requirements and company policies.

Requirements

Proven experience in delivery operations.
Strong leadership and organizational skills.
Knowledge of route planning and optimization.
Experience with driver training, auditing, and compliance enforcement.
Knowledge of DOT regulations and fleet maintenance best practices.
Strong communication and problem-solving abilities.
Proficiency in relevant software (e.g., Paylocity, routing systems).
The ability to occasionally go out on the road to assist drivers when there are issues.
Clean driving history and able to obtain and maintain a DOT medical card.

Nice To Haves

Experience in a high-volume delivery environment.
Ability to troubleshoot problems and keep the delivery department on track

Responsibilities

Optimize delivery routes to reduce the hours of service (HOS) for troubled routes.
Track and analyze delivery stops and times to enable route efficiency.
Review vehicle fleet performance and manage truck breakdowns, roadside assistance, and maintenance coordination.
Assist with driver training, onboarding, and road testing.
Conduct driver meetings quarterly and implement and assist with ongoing coaching and disciplinary actions.
Conduct daily check-in with drivers during loadout.
Track and enforce driver uniform policies.
Ensure drivers comply with DOT requirements.
Assist with driver audits and error reporting.
Check in with drivers during their route to ensure route completion and reinforce a positive driver/delivery culture
Communicate delivery changes to Customer Service (CS) and management (route changes, driver availability, vehicle issues, etc.).
Serve as a relief delivery driver to cover attendance gaps
Assist with coordinating daily re-deliveries.
Ensure delivery schedules are updated daily and communicated weekly.
Audit returning drivers to ensure all returns are properly accounted for.
Complete weekly truck inspections for cleanliness.
Support on the dock during driver loadout times.
Maintain open communication with drivers to address concerns and prevent operational issues.
Assist with handling vehicle accident reports and insurance claims when needed.
Assist with handling citations/moving violations from the delivery department staff.
Ensure drivers are informed of any new product changes to prevent delivery errors.