Delicatessen Assistant Department Manager

Hy-Vee • Lakeville, MN

6d • Onsite

About The Position

As an Assistant Delicatessen Manager, this position will be responsible for assisting the Delicatessen Department Manager to present the freshest, most innovative, and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. This role requires a strong focus on customer service, product quality, and department management.

Requirements

• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials.
• Ability to copy data from one record to another.
• Ability to interview to obtain basic information.
• Ability to guide people and provide basic direction.
• High school or equivalent experience.
• Over six months up to one year of similar or related experience.
• Ability to instruct, assign, review, and plan work of others.
• Ability to maintain standards, coordinate activities, and allocate personnel.
• Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Daily contact with customers, suppliers/vendors, and the general public.
• Occasional contact with federal/state governmental or regulatory agencies for inspections.
• Access to confidential information including pricing.
• Successful completion of a pre-employment drug screen.

Nice To Haves

• Experience in a delicatessen department.
• Experience in a supervisory role.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews the status and appearance of product for freshness and pulls stale products.
• Ensures department standards are met.
• Prepares product and determines placement in case.
• Promotes and coordinates catering, including working with other departments, delivery and set-up.
• Assigns duties to part-time crew as needed.
• Reviews day of week for gross potential.
• Reviews future sales weeks and plans for events/production.
• Adjusts pricing in the store computer system.
• Trains new employees.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Assumes management duties in the absence of the Department Manager.
• Assists with inventory procedures.
• Orders product and supplies as needed.
• Verifies product received, posts invoices, and maintains a record of outdates for credit.
• Determines what products to use for sampling.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Benefits

• Competitive retail price
• Positive company image
• Courteous, friendly, and efficient customer service
• Helpful smile in every aisle
• The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED