Assistant Deli Manager

Sacramento Natural Foods Co-Op•Sacramento, CA

About The Position

The Assistant Deli Manager oversees and directs Deli operations in the absence of and under the direction of the Deli Manager. The role supports an excellent customer experience by ensuring customer requests are filled accurately and efficiently, displays are attractive and well stocked, and products meet high quality standards. The Assistant Deli Manager upholds management best practices, develops and mentors department personnel, follows labor and food safety guidelines, and ensures compliance with Co-op policies and procedures in a manner consistent with Sacramento Natural Foods Co-op’s values and cooperative identity. This role supervises Deli Clerks and supports day-to-day department operations, staff training and performance management, scheduling and budgeting, inventory and supply management, safety and security, and marketing and outreach initiatives. The position is non-exempt, reports to the Deli Manager, and requires availability to work hours based on the needs of the business and department.

Requirements

At least 3 years of previous customer service experience.
At least 2 years of previous experience in food service purchasing, preparation, or merchandising perishable products.
Maintain and update ServSafe® certification as needed.
Ability to comprehend complex instructions, correspondence, and memos and communicate effectively and respectfully in writing and orally with staff and customers of diverse backgrounds.
Ability to present information effectively in one-to-one and small-group situations.
Ability to perform basic arithmetic using U.S. currency and measurements, follow standard recipes, and measure, mix, and prepare ingredients according to company specifications.
Ability to follow detailed written or oral instructions, solve routine problems, prioritize and multitask, maintain focus, and create, implement, and improve procedures.
Proficiency with Microsoft Word, Excel, email, website, and time-clock software.
Proficiency with recipe management, inventory control, and scaling software.
Ability to demonstrate problem solving, customer service, people management, adaptability, punctuality, dependability, attention to quality, productivity, and safe work practices.
Ability to use equipment and materials properly and follow applicable safe food-handling guidelines.
Ability to stand for extended periods; use hands to grasp, handle, and feel; reach; walk; climb; balance; stoop; squat; kneel; lift and move up to 30 pounds frequently and up to 50 pounds occasionally; talk and listen; and taste food.
Close, distance, peripheral vision, and depth perception.

Responsibilities

Uphold Co-op policies, procedures, expectations, values, and cooperative principles.
Help ensure efficient day-to-day Deli operations and that employees meet performance standards.
Provide and model prompt, friendly, courteous, professional customer service and maintain a welcoming environment for customers of diverse backgrounds.
Ensure work areas are neat, clean, and orderly, and maintain attractive, accurate, clean, and full merchandise displays and signage.
Ensure compliance with weights and measures, food safety, security laws, and regulations.
Support equipment cleanliness and preventative maintenance, communicate repair needs, and follow up on improvements.
Ensure Deli products are high quality and consistent, and create high-quality made-to-order menu items.
Ensure effective procurement and production procedures and promptly complete administrative responsibilities.
Collaborate with the Deli Manager to develop, communicate, implement, audit, and evaluate operating standards and procedures.
Set clear expectations for direct reports, delegate and assign tasks, and ensure work is completed.
Supervise employee work performance and conduct, support performance management, address and report concerns, and contribute to evaluations and coaching.
Provide timely, clear, direct, and respectful communication with staff and the Deli Manager.
Help create and facilitate employee training, ensure new hires are trained effectively, and support employee skill development.
Monitor staff attire and readiness for work, and document absences, tardiness, shift changes, and other variances according to procedure.
Reallocate labor as needed, coordinate and authorize breaks, and monitor performance to avoid overtime.
Assist the Deli Manager with scheduling, budgeting, and the scale system as requested.
Order and maintain adequate supplies, monitor shrink, and assist with inventory counts.
Support recruitment by screening and interviewing applicants as directed by management.
Support Co-op security and safety protocols and establish departmental control measures.
Support marketing and outreach initiatives and contribute to events as requested.
Attend meetings and events as requested, compile information for reports, and assist with storewide cleaning and other projects.
Maintain the ability to perform the duties of direct reports, follow the department dress code, and perform other duties or work in other departments as assigned.
Be available to work hours based on the needs of the business and department.