Assistant Dean of Recruiting and Admissions

Louisiana State University

4d•Onsite

About The Position

This position provides strategic leadership and comprehensive oversight of the recruiting, admissions, onboarding, documents, and records processes for the Graduate School. The role collaborates closely with academic departments to set and achieve enrollment goals, ensuring alignment with the Graduate School’s overall strategic objectives. It provides leadership and oversight for Slate, the Graduate School’s customer relationship management (CRM) and admissions platform, ensuring its effective use to support recruitment, application processing, communications, admissions workflows, reporting, and enrollment management. The position plays a key role in ensuring Slate processes, functionality, and data support the operational and strategic needs of the Graduate School and its academic programs. The position manages full-time staff and graduate assistants by fostering a collaborative and high-performance work environment focused on professional development and team cohesion, providing clear direction and support to ensure the team effectively handles all aspects of recruiting, admissions, onboarding, documents and records, and related systems and processes.

Requirements

Bachelor's degree with 7 years of related experience
Experience working directly with Slate CRM, including application processing, admissions workflows, communications, reporting, data management, and system configuration in support of graduate admissions and enrollment operations.

Nice To Haves

Master's degree with 5 years in graduate admissions or 10 years of experience with undergraduate and graduate admission processing
Advanced experience administering and optimizing Slate CRM in a higher education admissions environment, including development and maintenance of workflows, forms, communications, queries, reports, dashboards, data integrations, and business processes.
Experience using Slate data and functionality to improve recruitment, admissions processing, applicant communication, and enrollment outcomes is strongly preferred.

Responsibilities

Establish a clear vision for student-centered recruitment, admission, and onboarding processes, ensuring alignment with the Graduate School’s Strategic Plan.
Lead the development and execution of a comprehensive recruitment, admission, and onboarding program for graduate students, with a focus on data-driven strategies to optimize outcomes and enhance the student experience.
Continuously review, analyze, and revamp the Graduate School’s recruitment, admission, and onboarding processes using data-driven insights. Identify and implement improvements based on metrics and feedback to streamline operations and enhance effectiveness.
Utilize data analytics to track and evaluate the success of recruitment campaigns, admission processes, and onboarding initiatives, making informed decisions to drive strategic adjustments and achieve enrollment goals.
Collaborate with academic colleges, departments, and campus partners to develop and refine programming that supports the recruitment, admission, and onboarding of graduate students.
Create and implement new processes and programming as needed to ensure a seamless transition for admitted students from enrollment through to Graduate School’s Orientation.
Serve as the primary liaison between the Graduate School and various stakeholders, including applicants, academic departments, and related units.
Lead and manage a team of staff and graduate assistants who oversee the day-to-day operations of recruiting, admissions, and onboarding processes.
Supervise the team to ensure efficient handling of all inquiries from prospective students, managing the graduate application process for applicants, and addressing queries from admitted students during their transition to enrollment.
Make recommendations to Graduate School leadership on admissions and onboarding processes, policies, and practices, and ensures adherence to established admission policies, including residency requirements and application fee waiver and refund processes.
Oversee necessary modifications to the TeamDynamix interface and the Slate interface and dashboards to optimize functionality and user experience.
Provide guidance and support for application processing and credential evaluations, troubleshooting issues related to the online application system (CRM), and managing admission email and TeamDynamix tickets.
Oversee the configuration and support of all hardware and software solutions for the CRM used for managing graduate applicants, including advanced SQL coding to optimize data processing and system functionality.
Implement new systems in collaboration with the Information Technology Services (ITS) and the broader campus community, ensuring that new technologies are seamlessly integrated and aligned with institutional needs.
Maintain and enhance data integrity within the CRM system, applying rigorous data management practices to ensure accuracy, reliability, and security of applicant information.
As the Data Steward for the Graduate School, leverage data analytics to monitor and analyze system performance, generate actionable insights, and drive strategic improvements.
Utilize data insights to inform decision-making, enhance recruitment strategies, and support continuous process optimization.
Regularly review and refine data workflows and systems.
Promote the Graduate School and advance the enrollment goals of various departments, colleges, and LSU as a whole.
Represent LSU at recruiting events nationwide, both in-person and virtual, to enhance the institution’s visibility and attract top-tier graduate candidates.
Lead strategic planning efforts to align recruitment activities with institutional and departmental goals, ensuring that outreach initiatives effectively support the Graduate School’s objectives.
Collaborate closely with related units to review, innovate, and enhance communication strategies for engaging with recruits, applicants, and admitted students.
Guide and support the strategic use of the CRM to track engagement, assess recruitment performance, and drive continuous improvements in communication and recruitment strategies.
Other Duties as Assigned.