Assistant Dean for Student Support

Illinois State•Normal, IL

1d•Onsite

About The Position

The Assistant Dean provides daily operational leadership, vision, strategic direction, and administrative oversight for the Dean of Students Office’s Care Network. This position directly supervises off-campus Case Managers and Student Navigators and ensures consistent, timely, and developmentally appropriate implementation of comprehensive, non-clinical case management and student support services. The Assistant Dean additionally leads off-campus student services by collaborating and organizing programs with on and off-campus services to address off-campus student needs. The Assistant Dean provides consistent leadership presence for high-volume, time-sensitive care work by ensuring continuity of coverage, standardizing response practices, and strengthening quality assurance for documentation, monitoring, and follow-up. The Assistant Dean leads the coordination and serves in the Dean on Duty rotation (on-call response) as a front-line responder during routine business hours and participates in the Critical Incident Response Team (CIRT) rotations. This position also assists with department-wide leadership responsibilities, including major Dean of Students Office events such as commencement and other large-scale initiatives. The Assistant Dean serves as a consistent on-site operational leader within the Dean of Students Office and a key member of the Dean on Duty response structure, providing front-line support and ensuring continuity of daily functions, staff coverage, and follow-through when senior leadership is otherwise engaged. This role supports effective day-to-day functioning and timely decision-making in coordination with the Associate Dean and in accordance with established escalation protocols.

Requirements

Master's degree.
Five or more years of full-time professional experience in higher education student affairs, case management, student support services, crisis response, or related areas.
Demonstrated experience supervising full-time professional staff in student support, case management, or related student-facing services.
Experience coordinating responses for students of concern, including triage, referral, and cross-campus collaboration.
Knowledge of FERPA, student development theory, and non-clinical case management models.

Nice To Haves

Master's degree in higher education, college student personnel, counseling, social work, or a related field.
Experience supervising case management, care-focused teams, or basic needs and/or student support functions.
Experience serving on or coordinating a behavioral intervention or care team.
Experience with on-call response structures (Dean on Duty); familiarity with crisis response protocols.

Responsibilities

Provide daily operational leadership, vision, strategic direction, and administrative oversight for the Dean of Students Office’s Care Network.
Directly supervise off-campus Case Managers and Student Navigators.
Ensure consistent, timely, and developmentally appropriate implementation of comprehensive, non-clinical case management and student support services.
Lead off-campus student services by collaborating and organizing programs with on and off-campus services to address off-campus student needs.
Provide consistent leadership presence for high-volume, time-sensitive care work by ensuring continuity of coverage, standardizing response practices, and strengthening quality assurance for documentation, monitoring, and follow-up.
Lead the coordination and serve in the Dean on Duty rotation (on-call response) as a front-line responder during routine business hours.
Participate in the Critical Incident Response Team (CIRT) rotations.
Assist with department-wide leadership responsibilities, including major Dean of Students Office events such as commencement and other large-scale initiatives.
Serve as a consistent on-site operational leader within the Dean of Students Office and a key member of the Dean on Duty response structure.
Provide front-line support and ensure continuity of daily functions, staff coverage, and follow-through when senior leadership is otherwise engaged.
Support effective day-to-day functioning and timely decision-making in coordination with the Associate Dean and in accordance with established escalation protocols.