Assistant Customer Service Manager
About The Position
This role is for an Assistant Customer Service Manager, also referred to as a Front-End Manager, at Albertsons Companies. The position focuses on customer service, operational consistency, and checkout efficiency. The ideal candidate is team-focused, passionate about customer service, people development, and operational excellence. The Front-End Manager will oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service. This is a fast-paced, customer-facing role where the work directly impacts store results and customer satisfaction. The company is committed to innovation and fostering a culture of belonging, aiming to bring people together around the joys of food and inspire well-being.
Requirements
- Strong customer-service focus with a professional team presence
- Effective communication, coaching, and collaboration skills
- Strong organization, prioritization, and planning abilities
- Ability to stay composed in fast-paced, customer-facing environments
- Front-end operations and customer service execution
- Cash handling, reconciliation, and compliance practices
- Labor planning, scheduling, and service coverage
- Safety awareness and loss-prevention support
- Front-end systems, registers, and store operations
- Cash handling procedures, security protocols, and transaction policies
- Scheduling tools and basic computer applications
- Ability to review service metrics, cash variance, and performance trends
- Ability to train, coach, and support associate development
- Ability to stand, move, lift, carry, or push objects as required
- Ability to operate and troubleshoot front-end equipment
- Flexible availability including evenings, weekends, and holidays
- Reliable attendance
- Compliance with company policies, safety standards, and the Code of Business Conduct
Responsibilities
- Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
- Support customer service programs and respond to customer concerns in a timely and professional manner
- Provide checkout support as needed, including register functions and customer assistance
- Guide and oversee front-end activities including scheduling, service levels, and daily operations
- Maintain cleanliness, organization, and a positive front-end environment
- Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
- Monitor inventory and ordering of front-end supplies and materials
- Hire, train, coach, and develop front-end associates and supervisors
- Support labor planning, budgeting, and expense control for the department
- Maintain compliance with company policies, safety standards, and operational procedures
- Complete daily reports, payroll processes, and required documentation
Benefits
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
- Medical
- Dental
- 401k
- Vision
- Disability insurance
- Life insurance
- Sick pay
- PTO/Vacation Pay or Flexible Time Off
- Paid holidays
- Bereavement pay
- Retirement benefits (pension and/or 401k eligibility)
- Quarterly bonus (for associates in this position, if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
