FT Assistant Manager Customer Service
About The Position
Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. This role is for an Assistant Customer Service Manager who will manage customer service on the Front End, operating it according to standard practices and in compliance with policies, security measures, and regulations. The goal is to achieve business goals while fostering an environment of high customer satisfaction and associate morale, maximizing sales through extraordinary customer service and minimizing shrink.
Requirements
- A high school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Must be able to perform the job duties and responsibilities of Office Assistant
- Good understanding of store operations preferred
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Ability to lead and direct others
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Responsibilities
- In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
- Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Serve as a model for customer service and instills this value in all associates
- Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
- Maintain an efficient and productive Front End operation
- Support the achievement of budgeted financial and operating results for the Front End
- Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
- Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
- Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure compliance with local, state and federal regulations
- Provide recognition of accomplishments and offer coaching when necessary
- Train and develop Office Assistants and Cashiers
- Ensure office functions are completed accurately and on time
- Communicate all cash variances to the Customer Service Manager
- Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
- Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
- Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
- In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
- Successfully complete Computer Based Training (CBT) and Training Aid courses
- Perform all other duties and projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
