Assistant Customer Care Manager - Charlotte, NC

PulteGroup•Charlotte, NC

9d•Onsite

About The Position

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Requirements

Requires theoretical knowledge typically obtained through specific education and training
Typically requires a University degree or equivalent experience and 0-2 year of prior relevant experience.
Excellent verbal and written communication skills
Basic computer literacy
Demonstrated commitment to customer satisfaction
Ability to read blueprints preferred
General knowledge of building codes preferred
Valid driver’s license as driving is an essential function of this position

Nice To Haves

Ability to read blueprints preferred
General knowledge of building codes preferred

Responsibilities

Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan.
Interact at regular intervals with CFT and/or manager until completion of the CCM Certification
Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
Responsible for the build quality confirmation of the home before delivery to the customer.
Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitor warranty repairs Validate service request progression Coordinate and conduct on-site warranty inspections Submit line items and generate work orders in the service system Follow up with homeowners and vendors relating to open service requests
Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience.
Gain confidence in working through common service-related items and gain exposure to escalated issues
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Develop independence within the role through on-the-job training and experience.
Complete the Customer Care Manager Certification before operating independently.
This is a professional customer facing role. Team members will follow division specific dress code requirements.
Perform other duties as assigned.