Assistant Credit Manager- FT-Chelsea Hotel- Toronto

Langham Hospitality Group

About The Position

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Requirements

Experience in Accounts Receivable management is required
Diploma in Accounting or Hospitality Diploma (with accounting courses)
Knowledge of Opera, Market Vision and Excel
Some Post-secondary accounting education background
Management skills are required to manage staff
Must be able to read, write, speak English fluently

Responsibilities

Perform billing of approved group and transient accounts with appropriate supporting documents.
Daily monitoring of the crew room rates posting and monthly billings according with the contracts signed.
Open Daily Posting Master (PM) as required
Prepare billings promptly, accurately and handle guest credit cards in accordance with LHG policies.
Handling all guest billing issues and disputes, including credit card inquires and charge backs.
Communicate promptly with the Credit Manager, accounting management and the Sales & Catering team on any billing discrepancies and potential guest concerns those needs their attention.
Process Advance Deposits according to the established payment schedule.
Help the Credit Manager to check high balance report for any required follow up and ensure that any declined credit cards are conveyed to the Assistant Front Office Manager on duty.
Run an aging for each category and Posting Masters (PMs) and distribute accordingly. Discuss any possible delinquent accounts that may require immediate attention with the Credit Manager.
Ensure that all potential write-off accounts are brought to the attention of the Credit Manager and the accounting management.
Ensure all rebates and adjustments are completed at all the times.
Assists the Credit Manager in the management of the department.
Assists the Credit Manager in the performance their duties as requested, including the following;
Obtaining credit reference
Collection of outstanding accounts
Attending pre & post conference meetings with meeting planners
Performing team members annual performance review
Adheres to hotel policies and procedures.
Conduct self in a professional manner at all the times to reflect standards of the company
Assist with any other tasks as assigned by Management.
Perform any duties assigned by the Management deemed necessary