Recreation Manager - FT- Chelsea Hotel - Toronto

Langham Hospitality Group

2d•Onsite

About The Position

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Requirements

Previous managerial experience in both union and non-union environments.
Hotel, Guest Service, Recreation or Fitness Centre experience.
Working knowledge of fitness facilities, child care and pool/chemical functions.
Valid 1st Aid/AED and Level C CPR is required.
Must be fluent in English
Able to stand for 8 hours.
Able to lift heavy items – up to 25 lbs.
Able to lift/carry children.
Able to work a flexible schedule when required.
Must successfully complete background check.

Nice To Haves

Post-secondary education in recreation services is an asset
Second languages an asset.

Responsibilities

Maintain daily control of all areas of the department – Deck 27 Adult Fitness Facility and Pool Area, Family Fun Zone Pool, Kids Centre, Club 33 Teen Centre, Camp Chelsea and Corkscrew Waterslide Birthday Parties.
Delegate daily tasks to all recreation colleagues and ensure appropriate follow-up.
Encourage all new colleagues to develop to their potential.
Develop qualified colleagues (CPR, 1st Aid Training, WHMIS, Health and Safety) and provide regular training within appropriate timeframes.
Ensure that guests, colleagues and departments are fully aware of special Recreation and in-house events/functions.
Ensure that all upcoming special events or service changes (ie. Pool closures, renovations, etc) are communicated to in house reservations and GRS well before hand.
Allow employees to measure their performance through one on ones, checklists, daily feedback and performance appraisals.
Maintain positive inter-departmental relationships.
Perform other duties as required and directed.
Prepare and maintain files and records for the department. This includes budget, payroll, schedules, orders (purchasing, stores and others) maintenance, supplies, and all human resource related information pertaining to Recreation colleagues.
Work in conjunction with marketing to prepare promotional material and develop/coordinate new programs on a yearly basis- i.e. March Break, Easter, Mothers/Fathers Day, Christmas, Summer etc.
Ensure that each area is staffed adequately and in accordance with the labor budget-ensuring guest service standards are not jeopardized.
Hold monthly departmental meetings and prepare minutes from minutes from meeting-distribute minutes to HR and Director of Services
Prepare monthly labor reforecast and adjustments to the Assistant Controller, develop yearly labour budgets.
Ensure that guest service is a priority and all colleagues are prepared to offer exceptional service to our guests.
Develop, encourage and monitor the maintenance of a safe, clean and enjoyable environment for guest use.
Develop and encourage the maintenance of an energetic and dynamic environment of all Fitness and Recreation areas.
Ensure all equipment and facilities are in top operating condition. Complete daily inspections of the entire department including mechanical rooms, with documented deficiencies reported to applicable departments. Complete daily follow up of all deficiencies.
Ensure that the pool and pool facilities are maintained in accordance with Health Department requirements.
Update services offered through the Recreation Department on an on-going basis to remain competitive.
Ensure Quality Standards are being met within department.