Revenue & Reservations Coordinator- FT - Chelsea Hotel- Toronto

Langham Hospitality Group

About The Position

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Requirements

Strong technical and analytical skills
Strong organizational skills, with ability to handle detailed work.
Strong customer service skills
Problem resolution skills
Strong knowledge of hotel operations
Must be proficient in English and have a basic knowledge of French
Proficient in all Microsoft Office applications
Be Personable, Friendly, and a Team player
Must be able to work weekends and evenings when required by the management team
Must be able to speak, listen, sit, and type for prolonged periods of time

Nice To Haves

Previous Sales/Reservations/Call centre/ revenue experience an asset and education in hospitality and tourism an asset

Responsibilities

Assist the Revenue Management team with loading and managing rates/ inventory through the OPERA PMS & SynXis CRS
Set up rates, group blocks and promotional codes in SynXis CRS and communicate with Sales & Marketing Team accordingly.
Rate loading, testing, and maintenance in the GDS, Hotel Website, and OTA’s
Compilation of rate audits/rate shops and subsequent analysis assigned by the DORM and Revenue Manager.
Assist Revenue Manager with analyzing Call Quality Reports and providing feedback to Reservations Agents.
Assist the Reservations Department with training needs and develop new training material for new enhancements and updates.
Work/analyze closely with Quality Manager and Revenue Manager on Market Metrix, IFH Reports and Mystery shopper Audits.
Reconcile all Expedia and Booking.com invoices.
Provide direct support to the Director of Revenue Management and the Revenue Manager, while working closely with the Reservations Supervisor.
Provide support to the FIT Team and Call Centre Team when needed.
Assist the SynXis Central Reservations team (Southlake, TX) when called upon
To attend any meetings, training sessions or courses that may be required or that are beneficial to the department.
To comply fully with all Company regulations, rules and code of conduct.
Comply with any other reasonable tasks requested by management and any reasonable request made by a guest.
Ensure and maintain the security and confidentiality of information relating to guest / colleague data held within the hotel. Re-direct ‘press’ calls at all times to the correct colleagues and not disclose any data to outside sources.