Assistant CRE Retail Property Manager

Big V Property Group • Charlotte, NC

3d • Hybrid

About The Position

The Assistant Property Manager supports the day-to-day operations of Big V's commercial portfolio, primarily retail. This role serves as the initial point of contact for tenants, manages maintenance and vendor coordination, assists with lease administration, and ensures properties are compliant, well-maintained, and within budget. The position also provides backup support for the Property Manager and assists with special projects as needed.

Requirements

• 2+ years of experience in commercial property management, real estate, or a related field.
• Working knowledge of commercial lease terms (NNN, CAM, escalations, options).
• Proficiency in Microsoft Office; advanced Excel skills strongly preferred.
• Strong written and verbal communication skills.
• Ability to calculate percentages, prorations, and other real estate billing concepts.
• Organized, detail-oriented, and able to manage multiple priorities and deadlines.
• Ability to work independently and take initiative in a fast-paced environment.
• Valid driver's license and reliable transportation.

Nice To Haves

• Bachelor's degree in business, real estate, a related field, or five plus years of like work experience.
• Experience with property management, AP, and work order (CMMS) systems (e.g., Yardi, MRI, AppFolio).
• Experience with retail properties.
• Familiarity with AI tools (e.g., Claude, ChatGPT).

Responsibilities

• Serve as the primary point of contact for tenants, responding promptly and professionally to requests and concerns.
• Conduct regular tenant visits and property walk-throughs.
• Support tenant move-ins.
• Prepare tenant correspondence, notices, and owner communications.
• Manage building access control updates and tenant contact/address changes.
• Ensure vacant spaces are tour-ready and coordinate showing access with Leasing.
• Escalate lease questions, disputes, and deal-related issues to the Property Manager, Leasing, or Legal.
• Create, prioritize, and track work orders through completion.
• Solicit and evaluate vendor proposals and assist with contract administration.
• Verify vendor scope, schedules, and quality of work.
• Confirm vendors have required insurance and licensing before commencing work.
• Schedule and track preventive maintenance and maintain the HVAC Maintenance Agreement Log.
• Maintain and schedule annual testing and inspection logs (roof, sprinkler, fire panel, backflow, fire extinguishers).
• Support capital projects and tenant improvements alongside Construction.
• Assist in preparing annual operating budgets and monthly variance reports.
• Code and review vendor invoices, routing them for approval.
• Follow up on delinquent receivables and manage aged receivables with Accounting.
• Conduct periodic inspections for safety, code, and lease compliance.
• Prepare detailed inspection follow-up reports and track repairs to completion.
• Document incidents and coordinate with insurance carriers and Legal as needed.
• Help prepare and maintain emergency response plans, and coordinate drills and training.
• Maintain fire/life-safety inspection schedules and required property records.
• Contribute suggestions to improve systems, processes, and procedures.

Benefits

• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree