Assistant Coordinator for Administrative Operations

University of Maryland•College Park, MD

2d•$50,000 - $53,000•Onsite

About The Position

The Assistant Coordinator of Administrative Operations is a full-time, exempt position which assumes responsibility for managing the day-to-day operations of two to five 24-hour service desks in the residence halls, supervision of two to five Desk Operations Supervisor (DOS undergraduate student supervisors), and other Administrative Operations functions on behalf of residents and the Department of Resident Life. The Assistant Coordinator of Administrative Operations is responsible for the hiring, training, and evaluation activities of up to 70 Community Assistants (CA, undergraduate student staff members) who work at the service desks. This position provides leadership and support to Administrative Operations projects such as room damage inspections and billing, accurate key records, and between term room transitions. The Assistant Coordinator serves as a liaison to other units within the Department of Resident Life and the Division of Student Affairs.

Requirements

Bachelor’s degree from an accredited college or university
Six (6) months of professional administrative or coordinator experience
Knowledge of best practices in organization, administration, and customer service
Knowledge of proper protocol in dealing with confidential information
Skill in oral and written communication
Skill in the use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms, etc.)
Ability to interpret and apply policies, procedures, regulations, and laws
Ability to multitask while demonstrating a commitment to customer service

Nice To Haves

One year of work experience
Experience managing residence hall or front desk operations are preferred
Experience in residence hall administrative procedures
Excellent customer service skills
Supervisory experience
Staff training coordination
Key management
Organizational and administrative skills strongly preferred
Ability to use database management programs, Microsoft Office, and email strongly desired

Responsibilities

Managing the day-to-day operations of two to five 24-hour service desks in the residence halls
Supervision of two to five Desk Operations Supervisor (DOS undergraduate student supervisors)
Other Administrative Operations functions on behalf of residents and the Department of Resident Life
Hiring, training, and evaluation activities of up to 70 Community Assistants (CA, undergraduate student staff members)
Providing leadership and support to Administrative Operations projects such as room damage inspections and billing, accurate key records, and between term room transitions
Serving as a liaison to other units within the Department of Resident Life and the Division of Student Affairs