Assistant Community Operations Manager

Cohere Life•Buckeye, AZ

23h•Onsite

About The Position

Cohere Life, Inc. is seeking an Assistant Community Operations Manager to actively support the company's values, vision, and philosophies. This role requires a supportive and organized individual who can meet stakeholder and team needs with a high level of satisfaction. The ideal candidate will approach their work with warmth and professionalism, utilizing their experience, skills, and exceptional communication abilities with property owners, partners, and clients. The Assistant Community Operations Manager will oversee all administrative responsibilities, contributing to the overall efficiency and effectiveness of the Community Life Team. This position demands a cooperative and positive attitude, with the ability to manage multiple activities and ensure exceptional follow-through. As a member of the Community Life team, the Assistant Manager will embody the core values of Trust, Reciprocity, Spirit, and Legacy, aiming to exceed the expectations of both residents and team members.

Requirements

Minimum of 3 years of progressively responsible customer service, administrative and/or operations management experience required
Knowledge of community associations, community amenities and community governance a plus
Minimum of 1 year of community association management experience preferred
Bachelor's or associate degree in a related field with transferable skills and knowledge
Experience in meeting coordination
Experience working with committees, volunteers and similar stakeholder groups
Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint; familiarity with social media channels (Facebook, Instagram, Twitter)
Interest in community association professional development opportunities
Must have a current driver's license and an acceptable driving record.

Nice To Haves

Passion for people and ability to engage in authentic, meaningful ways
Enthusiastic, positive and professional demeanor
Outstanding customer service skills and instincts
Personable, tactful and diplomatic
Ability to foster a collaborative environment when serving both internal and external customers
Collaborative, team-centered approach
Excellent verbal, written and personal communication skills
Conscientious and dependable work ethic and attention to detail
Organization, prioritization, follow-up and time management skills
Ability to keep the organization’s vision and values at the forefront of decision-making and action
Ability to establish and convey a sense of purpose in alignment with the values of Community Life
Innovative and creative problem solving using a “win-win” approach
Initiative to think, reason and make independent decisions
Familiarity with general accounting practices, financial statements and budget processes
Able to work independently and in a team environment
Project enthusiastic, positive and professional demeanor
Possess strong management and organizational skills
Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails, exceptional multi-tasking ability
Flexible, adaptable and growth-oriented

Responsibilities

Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings.
Respond to general inquiries from residents, commercial owners, and other stakeholders (written, phone calls, and in-person) and forward requests for specific inquiries to the appropriate team member.
Lead efficient deployment of Community Concern Forms, including tracking, contractor coordination, follow-up with stakeholders, and electronic documentation of all relevant communication.
Interpret governing documents and community guidelines to determine compliance and non-compliance issues.
Track and monitor community standards; maintain the integrity of all compliance documentation.
Support the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process.
Administer records management via property transfer software (Homewisedocs.com); coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation.
Respond to inquiries related to the Transfers and Disclosures process; coordinate with the Accounting Team on re-sales, builder sales, and all transfer and disclosure documentation.
Assist the Director, Community Operations with all aspects of association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations, and other documents as requested.
Complete the administrative needs for association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations, and other documents as requested.
Ensure the integrity of all association documents & files; serve as records management coordinator.
Create and implement educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines, and architectural standards.
Manage operations calendar.
Work with the Director for recruiting, hiring, and training operations staff, ensuring staffing levels are appropriate for job requirements.
Manage any part-time staff and operations assistant for Verrado Community Association.
Manage community lease tracking and community outreach regarding rental guidelines; maintain integrity and organize leases in electronic files.
Manage relevant Website content for Operations Team events, meetings, and governing document updates.
Participate in Cohere Councils of Excellence and engage in ongoing personal and professional development aimed at expanding capabilities, knowledge, and passion for the work.
Attend after-hours events and meetings as necessary.
Work collaboratively with the broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.
Manages all operational items for the Verrado committees, which include keeping websites up to date, members up to date, and calendar up to date.