Assistant Community Manager
About The Position
The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently. You'll be a visible, trusted presence for residents and an operational anchor for the on-site team—helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management. Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.
Requirements
- Strong customer service and communication skills
- High attention to detail and comfort with administrative work
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Collaborative, team-oriented mindset
- Comfort learning and using property management systems and office tools
- Professional judgment and discretion when handling resident information
- English required
- High School Diploma or equivalent required
- Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required
Nice To Haves
- Bilingual in Spanish and/or Chinese (Mandarin) preferred
- leasing, hospitality, or customer-facing experience is a plus
- Familiarity with property management software (e.g., Yardi) is a plus
Responsibilities
- Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service
- Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications
- Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management
- Maintain a positive, welcoming office and community environment
- Prepare, process, and maintain resident files in accordance with company standards
- Assist with rent collections, posting payments, and delinquency follow-up
- Support reporting, invoicing, and basic financial tracking as directed by the Community Manager
- Ensure accuracy of data in property management systems
- Partner with maintenance and leasing teams to support unit readiness and occupancy goals
- Assist with scheduling, vendor coordination, and service request tracking
- Ensure policies, procedures, and fair housing practices are consistently followed
- Step in to support day-to-day operations as needed, including coverage during absences
Benefits
- Medical, Dental, and Vision coverage
- Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan
- Paid Time Off & Holidays
- Commuter Benefits
- Professional Growth & Development
- Mission-Driven Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
