Assistant Community Manager

RPM Living • Conyers, GA

2d • Onsite

About The Position

The Assistant Community Manager supports day-to-day leasing and property operations. The role greets and qualifies prospects, assists with applications and deposits, processes leases and renewals, manages rent collections and eviction procedures, and helps prepare apartments for move-ins and move-outs. It also promotes resident satisfaction and retention through timely responses to requests and complaints, and increases property visibility through outreach marketing and social media.

This is an on-site role with a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs. The position may involve working outdoors and exposure to the elements, as well as confined spaces, heights, and potentially hazardous areas. The job title is also associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Ability to use Microsoft Office Suite and project management tools.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Ability to work on site, spend time outdoors with exposure to the elements, and work in confined spaces, at heights, and in potentially hazardous areas.
• Flexible schedule, with availability for weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by local and federal/state requirements.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver's license; candidates without a license will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects professionally and use guest cards in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs in accordance with lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements and court representation, and facilitate proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Top industry pay.
• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED