Assistant Community Manager - Providence Lakes Apartments

Chandler Management Corp•Brandon, FL

4d•$0 - $24•Onsite

About The Position

The Assistant Community Manager is responsible for converting telephone and walk-in prospects into leases, thereby maintaining and increasing occupancy. This role also involves effectively communicating with existing residents to establish a successful renewal program. The Assistant Community Manager is responsible for weekly/monthly reports, including collecting and posting rents, and assisting the Community Manager with the day-to-day coordination of managing the community according to established standards. Additional responsibilities include the collection of past due rents, including sending late rent letters, filing for evictions, and following up with the collection agency. The role also supports office administrative needs such as general filing, reviewing and maintaining lease files according to policy, and managing computer records. A key aspect of the position is identifying and striving to meet resident needs.

Requirements

Experience in managing/leasing multi-family properties.
Computer literate.
Ability to communicate effectively via both verbal and written communication skills.
Safety conscious.
Preference for detail work.
Ability to work well under pressure.
Organizational skills.
Self-motivation and self-direction.
Ability to work with/without direct supervision.
Ability to become a team leader.
Ability to partner well with peers, supervisor, and corporate office support team.
Maintain a call to show ratio of at least 65%.
Maintain a deposit to show ratio of at least 50%.
Complete the market survey weekly.
Obtain lease information and complete lease applications.
Conduct required screening and reference checks on prospects.
Ensure accuracy and completeness of all lease files.
Conduct move-in inspections with new residents.
Review welcome packet with new resident in a timely manner.
Prepare and process resident service requests.
Collect, record and deposit daily rental payments, application fees, administrative fees, and security deposits.
Assist in preparing timely legal action for evictions, as necessary.
Pass initial and annual Fair Housing Training Course.
Successfully complete pre-employment psychological and basic skills exam, including interest patterns.
Must have a reliable vehicle to perform errands, including daily bank deposits.
Must have proof of liability insurance.
Valid Driver’s License.
Ability to read, write and verbally communicate in English.
Ability to apply common sense understanding to carry out basic written or oral instructions.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform mathematical operations using units of American money and weight measurement, volume and distance.
Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred.
Must pass drug test and background screening.
Must meet requirements for residency in the community for which they have applied.
High School Diploma or GED Required.

Nice To Haves

Two years of college preferred.
Two years of related business experience.
Microsoft Word, Microsoft Outlook, Microsoft, Excel and OneSite knowledge preferred.

Responsibilities

Convert telephone and walk-in prospects to leases to maintain and increase occupancy.
Effectively communicate with existing residents to establish a successful renewal program.
Prepare weekly/monthly reports, including collecting and posting rents.
Assist the Community Manager with the coordination of day-to-day activities of managing the community.
Collect past due rents, including sending late rent letters, filing for evictions, and following up with the collection agency.
Assist with office administrative needs, including general filing, reviewing and maintaining lease files, and managing computer records.
Identify and strive to meet resident needs.
Respond effectively to telephone inquiries to generate prospective resident visits.
Show and demonstrate apartments, utilizing relationship skills to close prospects.
Follow-up with prospective residents.
Monitor telephone and walk-in traffic and enter all traffic into the software system daily.
Walk model tour route and open models daily to ensure quality presentation and cleanliness.
Visit competitors quarterly.
Complete the market survey weekly.
Assist with outreach marketing by visiting and connecting with local businesses.
Update and maintain social media accounts (e.g., Facebook, Instagram).
Manage and optimize the property’s online reputation.
Assist Community Manager with resident retention by contacting residents on the renewal expiration report.
Obtain lease information and complete lease applications, conduct screening and reference checks.
Ensure accuracy and completeness of all lease files.
Conduct move-in inspections with new residents.
Review welcome packet with new residents.
Input daily activity into the management software program.
Prepare and process resident service requests.
Assist with resident issues and complaints regarding rent payments, service requests, and other resident matters.
Assist with the preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Collect, record, and deposit daily rental payments, application fees, administrative fees, and security deposits.
Assist in preparing weekly and monthly reports.
Assist in preparing timely legal action for evictions.
Pass initial and annual Fair Housing Training Course and adhere to the timeline of assigned Grace Hill Vision courses.
During the absence of the manager, provide “in charge” responsibilities for the property and staff, including being “on call” 24 hours and managing/delegating the team.