Assistant Community Manager

Morgan Properties•Hamburg, NY

1d•Hybrid

About The Position

Morgan Properties is seeking an Assistant Community Manager who thrives on creating memorable resident experiences and supporting smooth community operations—often across multiple sites. This role involves being the friendly face and main point of contact for residents and visitors, responding to resident needs with empathy and professionalism, conducting community tours, and supporting move-ins and move-outs. The position also includes inspecting homes before move-in, identifying maintenance or curb appeal issues, assisting in planning resident events, and ensuring safety standards and community policies are followed. Additionally, the role involves keeping resident records accurate, assisting in preparing community reports, and supporting day-to-day administrative tasks.

Requirements

2+ years of experience in customer service or a related field.
Excellent communication and interpersonal skills.
Ability to problem-solve and stay organized in a fast-paced environment.
A valid driver’s license and the willingness to drive between communities if needed.

Responsibilities

Be the friendly face and main point of contact for residents and visitors.
Respond to resident needs with empathy and professionalism.
Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
Support move-ins and move-outs, creating a seamless experience.
Escalate resident concerns as needed to leadership.
Inspect homes before move-in to ensure quality.
Walk the property and flag any maintenance or curb appeal issues.
Assist in planning and executing resident events.
Help ensure safety standards and community policies are followed.
Keep resident records accurate and up to date.
Assist in preparing community reports.
Support day-to-day admin tasks as assigned.