Assistant Community Manager - Richmond Summit Apartments

REDWOOD HOUSING • Augusta, GA

1d • Hybrid

About The Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants. This role involves assisting with leasing, marketing, HUD and regulatory compliance, rent collection, resident relations, administration, and maintenance coordination. The position requires flexibility to travel to different locations, a valid driver's license, and the ability to work in various weather conditions. The role also includes on-call status and flexibility to work any hours necessary to complete the job, with potential changes to work schedules and location assignments.

Requirements

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV.
• Proficient in property management software (Yardi, RealPage, or similar).
• Strong attention to detail, organizational skills, and customer service orientation.
• Excellent communication skills, both written and verbal, with strong attention to detail.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders.
• Proactive, organized, and adaptable with the ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism, ethics, and integrity.
• Valid driver's license and insurance.
• Ability to work inside and outside in various weather conditions.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Nice To Haves

• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

Responsibilities

• Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
• Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
• Maintain waiting lists in accordance with HUD regulations and property policies.
• Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
• Assist with move-in and move-out inspections and related documentation.
• Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
• Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
• Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
• Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
• Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.
• Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
• Post payments and charges in the property management software (RealPage).
• Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary.
• Assist the Property Manager with rent adjustments and subsidy billing.
• Provide courteous and professional service to residents, vendors, and guests.
• Address resident concerns promptly and escalate issues to the Property Manager when necessary.
• Assist with resident retention efforts, newsletters, and community events.
• Help enforce community policies and lease terms.
• Maintain organized resident and property files in compliance with HUD file order and company policy.
• Prepare correspondence, reports, and forms as needed.
• Support the Property Manager with monthly, quarterly, and annual reporting requirements.
• Assist in supervising office operations in the Property Manager’s absence.
• Maintain inventory of office supplies and equipment.
• Enter and track maintenance work orders; follow up on completion and resident satisfaction.
• Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 1 floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed