Assistant Community Manager

RPM Living • Atlanta, GA

8h • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospects, assists with applications and deposits, processes leases and renewals, manages move-ins and move-outs, and handles rent collections and evictions. It also promotes resident satisfaction through timely communication and resolution of service issues, conducts market research, supports outreach marketing, and maintains the property’s social media presence.

The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs. The employee spends time outside and may be exposed to the elements, confined spaces, heights, and potentially hazardous areas. Employment is contingent on successful completion of a background check as required by local, state, and federal law. A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.
• Ability to meet the physical requirements of the position, including reading documents and computer screens, hearing and understanding verbal communications, and operating a computer and other office equipment.
• May be required to sit for extended periods, climb stairs, and occasionally lift or carry items weighing up to 20 pounds.
• Flexible schedule, including weekdays, nights, and weekends as needed.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, support the leasing process, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED