Assistant Community Manager

Avanath•Sacramento, CA

1d•Onsite

About The Position

Avanath is a top property management company specializing in affordable housing for the workforce. Our purpose is to cultivate the American Dream by making a difference in residents' lives through excellent customer service and creating a great place to live and work. This role assists the Community Manager with operational duties including reporting, rent processing, leasing, marketing, and overseeing the community and staff in the Community Manager's absence. The ideal candidate will possess a high degree of professionalism, a positive engagement with residents and staff, and a strong aptitude for creating a sense of community and positive resident experiences. Success is driven by building relationships with residents, vendor partners, and social service partners, adopting a collaborative approach to foster organizational success. An authentic and professional attitude is required when addressing resident and staff concerns, utilizing organizational support services and senior leadership. Active listening and a positive, professional approach are essential to ensure residents and staff feel seen, heard, and valued.

Requirements

2+ years’ experience as an Assistant Community Manager.
LIHTC/Tax Credit Program Knowledge required.
Excellent communication skills.
Unmatched dedication to customer service.
Solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong Understanding of Fair Housing Laws.
Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
Resourceful and organized.
Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
Working knowledge of Yardi Voyager Property Management software.

Responsibilities

Provide A+ customer service at all times.
Manage and promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve service issues.
Function as a resource center for residents regarding community living and rent payments.
Organize and execute resident appreciation and retention events.
Maintain a secured confidential file for each resident.
Answer phones, greet walk-ins and foot traffic.
Assist with leasing duties, including touring prospective residents.
Handle all property monies, including collecting, posting, and depositing rents/security deposits and other community income.
Review resident files and ledger records for unpaid/late fees, communicate with residents regarding outstanding balances, implement delinquency collection procedures, and enforce lease agreements.
Assist with Monthly Projection Reporting.
Inspect vacancies, make-ready apartments, and models.
Inspect the property for community policy violations, needed repairs, and overall landscaping.
Meet regularly with the Community Manager and Regional Manager to discuss community performance.
Perform other duties as assigned by the Community Manager.
Maintain a service-oriented environment with a professional appearance and attitude.
Oversee property operations and staff in the Community Manager's absence.
Support Leasing Consultants in leasing apartments and ensure Fair Housing guidelines are followed.
Manage compliance file maintenance under the direction of the Compliance department and Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Follow established procedures related to evictions, including proper notice requirements, evicting residents, and representing the property in court hearings and eviction proceedings.