Assistant Community Manager

Hawthorne Residential Partners•Huntsville, AL

About The Position

Hawthorne Residential Partners is hiring an Assistant Community Manager to support the day-to-day success of an apartment community. The role works closely with the Community Manager on leasing, resident relations, rent collection, renewals, financial administration, and team support. The Assistant Community Manager may step into a leadership role when the Community Manager is absent and helps ensure the team and community are supported.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, and driven approach to day-to-day operations.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve residential conflicts and disputes confidently and professionally.
Commitment to excellent, customer-focused service.
Problem-solving skills, including identifying challenges and delivering efficient solutions.

Nice To Haves

Two years of property management experience preferred.
Six months of previous assistant community manager experience preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Support leasing through tours, responding to leads, and guiding prospects through the leasing process.
Identify prospect needs, present available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Work toward occupancy goals through leasing performance and resident retention.
Create and manage community social media content highlighting resident events and promoting engagement.
Maintain a clean, welcoming office, amenities, and common areas.
Oversee rent collection, check scanning, and payment posting for timely and accurate processing.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Provide leadership and continuity when the Community Manager is absent.
Support a positive, productive work environment through clear communication and goal-setting.
Help prioritize daily tasks to support smooth operations and resident service.
Respond to resident concerns and deescalate issues professionally, empathetically, and with follow-through.