Onsite Assistant Community Manager / Junior Licensed CAM (OFL51526)

RealManage•Orlando, FL

49d•$55,000 - $60,000•Onsite

About The Position

RealManage is a national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC. We serve a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities, as well as nationally renowned developer and builder clients. Ranked among the top firms in the community management industry, RealManage delivers exceptional solutions at competitive prices by leveraging cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission is to offer comprehensive and innovative solutions that consistently surpass customer expectations, prioritizing transparency and visibility in all client interactions. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. RealManage is a values-based company with guiding principles of Integrity, Respect, Selflessness, Personal Relationships, and Always Improving.

Requirements

Must have Florida CAM License - REQUIRED.
Bilingual required (Spanish / English).
Minimum 2-3 years in property management / community management experience in addition to other professional work experiences that demonstrate leadership capabilities.
Proven ability to effectively manage and lead a team.
Experienced in managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time management, and communication skills.
High integrity, honesty, professionalism, and customer service orientation.
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Proficiency in MS Office applications (Word, Excel, and Outlook).

Nice To Haves

Successful completion of M-100 and CMCA certification within one (1) year of hire or one (1) year of assignment to the position and maintain CMCA credential throughout employment.

Responsibilities

Provide support to the Onsite Community Association Manager (CAM) and management team in the delivery of contracted services to clients and homeowners.
Act in the stead of the CAM when the need arises and as authorized, addressing all management responsibilities and business matters utilizing discretion and judgment.
Independently prioritize work in coordination with respective teams to ensure completion of assigned work.
Prepare, draft, issue, and follow up on basic or routine RFPs (CAM must supply scope of work and have final approval).
Meet with contractors to discuss current or pending projects, grant access to facilities, or walk the community for contractor performance and satisfaction, utilizing independent judgment.
Order materials, supplies, signs, etc. and coordinate delivery and/or installation with proper delegation.
Inspect for onsite property damage as needed, evaluate potential costs for claims, and review vendor contracts for completion.
Issue, follow up, and close work orders with both contractors and owners.
Make recommendations for changes to management operations based on experience and professional judgment.
Tag vehicles for parking violations.
Oversee pool opening preparation and oversee vendor work to determine contract compliance.
Draft memos, letters, and surveys for review and approval by the CAM.
Emergency response during business hours using discretion and independent judgment.
Create a proposal comparison matrix with specifications using independent judgment.
Assist with insurance claim processing.
Oversee draft budget preparation, including research contract renewal rates, utility costs, and historical information.
Assist with customer service, client communications, vendor correspondence, and action items.
Act in the role of CAM when needed, including personnel and vendor management matters.
Attend at least quarterly meetings for each assigned Association (minimum 6-8 meetings per month unless fewer are scheduled).
Perform site visits in place of the Community Association Manager.
Perform resale inspections, covenants enforcement and annual inspections as necessary.
Track and report variable billing per the management agreement(s).