Assistant Community Manager

Brighthaven•Long Beach, CA

23d•$26 - $28•Onsite

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. Our purpose is to cultivate the American Dream, and every day presents an opportunity to make a difference in residents' lives by providing excellent customer service and creating a great place to live and work. This role supports the Community Manager in all operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and staff in the Community Manager's absence. The ideal candidate will possess a high degree of professionalism and a positive engagement style with residents and staff. Success in this role is driven by building strong relationships within the community, including with vendor partners and social services, and adopting a collaborative approach to foster organizational success. An authentic and professional attitude is essential, along with active listening and a commitment to ensuring every resident and staff member feels seen, heard, and valued.

Requirements

2+ years’ experience as an Assistant Community Manager.
LIHTC/Tax Credit Program Knowledge required.
Excellent communication skills and an unmatched dedication to customer service.
Solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong Understanding of Fair Housing Laws.
Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
Resourceful and organized.
Solid computer knowledge, Windows (Word, Excel), internet and e-mail.
Working knowledge of Yardi Voyager Property Management software.

Responsibilities

Provides A+ customer service at all times.
Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve service issues.
Functions as a resource center for residents regarding community living and rent payments.
Organizes and executes resident appreciation and retention events.
Maintains a secured confidential file for each resident.
Answers phones, greets walk-ins and foot traffic.
Assists with leasing duties, including touring prospective residents.
Handles all property monies, including collecting, posting, and depositing rents/security deposits and other community income.
Reviews resident files and ledger records to determine unpaid and/or late fees, communicates with residents regarding outstanding balances, implements procedures for collecting delinquencies, and enforces lease agreements.
Assists with Monthly Projection Reporting, inspects vacancies, make-ready apartments, and models.
Inspects the property for community policy violations, needed repairs, and overall landscaping.
Meets regularly with the Community Manager and Regional Manager to discuss community performance.
Performs other duties as assigned by the Community Manager.
Maintains a service-oriented environment by exhibiting a professional appearance and attitude.
Oversees property operations and staff in the Community Manager's absence.
Supports Leasing Consultants in leasing apartments and ensures Fair Housing guidelines are followed.
Manages compliance file maintenance under the direction of the Compliance department and the Community Manager.
Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Follows established procedures related to evictions, including proper notice requirements, evicting residents, and representing the property in court hearings and eviction proceedings.