Assistant Community Manager-The Ella

Arnold Grounds Property Management • Lubbock, TX

5d • Onsite

About The Position

Arnold Grounds Apartment Management is currently seeking an Assistant Community Manager for a 152-unit multifamily community located in Lubbock, Texas. This role is responsible for performing all activities related to apartment rentals, resident move-ins, and lease renewals, including the completion of all required administrative paperwork. The Assistant Community Manager will also perform tasks related to the overall community and resident retention, providing excellent customer service by responding to resident inquiries and concerns. This position reports directly to the Community Manager and may also receive direction from the Regional Property Manager, with no subordinates.

Requirements

• Familiar with HUD and LIHTC regulations.
• Ability to communicate and maintain good relationships with office employees, Residents and site employees.
• Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds.
• Proficiency in customer service and sales.
• Good verbal communication skills.
• High School diploma, GED. Or additional equivalent experience.
• Prior experience in customer service or sales position.
• Bilingual

Responsibilities

• Assists the community manager in maintaining occupancy levels at the affordable living community.
• Assists the Community Managers with renting the apartments to meet or beat the occupancy goals. This includes, but is not limited to conducting tours, maintaining the wait list, gathering required verifications, and processing new applications.
• Obtains appropriate signatures and documentation related to the move in.
• Prepares move-in packets.
• Assists with incoming/outgoing calls as needed.
• Provides tours, perform interviews, and respond to mailings and phone calls.
• Complete all move-in paperwork including the lease and accompanying addendums in accordance with onsite procedures.
• Reviews resident notices to vacate and advises residents of their responsibilities.
• Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
• Complies with the company policies and procedures.
• Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state and local laws.
• Maintain documentation verifying compliance.
• Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
• Updates residents' records as necessary.
• Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
• Participates in all mandatory training programs.
• Responsible for reporting to work on time as scheduled and complying with the dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED