Assistant Community Manager

City Property Management • Phoenix, AZ

6d • Onsite

About The Position

The Assistant Community Manager (ACM) plays a critical support role within the community management team. This position is designed to bridge the gap between Administrative Assistants and Community Managers by taking on higher-level administrative and operational responsibilities. The ACM ensures that architectural requests, compliance communications, vendor contracts, and other critical tasks are managed accurately and efficiently. This role enables Community Managers to focus on client relationships, board guidance, and strategic community management – while providing a clear professional development pathway toward a full Community Manager role.

Requirements

• Minimum 1.5 years of administrative or property management support experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Strong demonstration of City Property's Core Values
• Proficient with Microsoft Office Suite and property management software (training provided)
• Ability to interact professionally with homeowners, vendors, and board members
• Detail-oriented with strong follow-through on assignments

Nice To Haves

• Completion of or active enrollment in the CMCA (Certified Manager of Community Associations) certification program

Responsibilities

• Review and process homeowner architectural modification requests
• Ensure requests meet association guidelines and communicate approvals or denials
• Maintain accurate records in the association's management system
• Respond to homeowner calls, emails, and compliance inquiries in a timely and professional manner
• Process homeowner-submitted violations and document all follow-up communication
• Support Community Managers in monitoring and resolving escalated violations
• Assist in securing, reviewing, and filing vendor contracts
• Maintain organized contract records for assigned communities
• Prepare No Meeting Board Packages
• Prepare 10 Day Letters notifying condo owners of insurance deductibles
• Create, publish, and report community survey results
• Manage facility reservations
• Process lender questionnaires outside the scope of Escrow and Disclosure
• Maintain association notes and coordinate reserve study updates
• Lead and train on 1�2 topics or processes related to your position on a weekly or bimonthly basis
• Other duties as assigned

Benefits

• Paid training
• Supportive team environment
• 401(k) with company matching
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Employee assistance program
• Life insurance
• Paid time off
• Professional development assistance
• Company-sponsored CMCA certification program
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed