Assistant Community Manager

RPM Living • North Lauderdale, FL

13h • Onsite

About The Position

The Assistant Community Manager supports property operations by greeting and qualifying prospects, assisting with applications and deposits, managing leases and renewals, collecting rent, and handling eviction procedures. The role also promotes resident satisfaction and retention through responsive service, supports property marketing and social media, and maintains accurate records in property management software. The position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to meet the physical and communication requirements described, including operating office equipment and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule that includes weekdays, nights, and weekends as needed.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software, and assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal information.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete necessary paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED