Assistant Community Manager - The Payton

Greystar Management Services•Portland, OR

1d•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally, and is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. The Payton, nestled in the vibrant Sullivan Gulch neighborhood of Portland’s historic eastside, offers 162 upscale condo-style apartments built with custom luxury materials and high-end appliances. The Assistant Community Manager plays a critical role in the success of The Payton by supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community. This includes completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and utilizing property management software to record, track, and report on all financial workings of the community. The role also involves providing excellent customer service, assisting the leasing team with tours, reviewing and submitting invoices, processing resident move-outs, responding to resident questions and concerns, and partnering with the on-site team for resident activities and events. The Assistant Community Manager acts as the on-site supervisor in the absence of the Community Manager.

Requirements

Previous property management experience.
Proficient in MS Office Suite.
Financially savvy; previous experience in creating/adhering to budgets, fiscal reporting.
Excellent communication skills: ability to read, write and communicate effectively.
High level of professionalism in both manner and dress.
A high school diploma or equivalent and professional knowledge of business discipline.
Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university.
1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Understanding of lease terms and lease enforcement, including collections.
Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.
All licenses and/or certifications as required by State and Local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).

Nice To Haves

Fee management preferred
Yardi/OneSite software highly desired

Responsibilities

Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables.
Staying up to date on rent assistance policies and programs from federal, state, and local governing offices.
Assisting the leasing team in touring apartments with prospects both virtual leasing and in-person tours.
Reviewing and submitting invoices from vendors, contractors, and service providers for payment.
Processing resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements.
Responding to resident questions, concerns, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Partnering with the on-site office team and marketing team to create safe, social distant activities and events for residents.
Acting as the on-site supervisor in the absence of the Community Manager.
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
For California Only: Review all completed move in files prior to submission to the Community Manager for review and approval.

Benefits

Competitive compensation
Housing discounts of up to 40% at Greystar communities
Cell phone allowance
Monthly bonus incentives
Robust benefits and perks package
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
Generous Paid Time off
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays
Birthday off after 1 year of service
Additional vacation accrued with tenure
Onsite housing discount at Greystar-managed communities (for onsite team members, subject to discount and unit availability)
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits