Assistant Community Manager - The Ericsson

REDWOOD HOUSING • Akron, OH

1d • Hybrid

About The Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.

Requirements

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
• Proficient in property management software (Yardi, RealPage, or similar)
• Strong attention to detail, organizational skills, and customer service orientation
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Nice To Haves

• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

Responsibilities

• Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
• Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
• Maintain waiting lists in accordance with HUD regulations and property policies.
• Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
• Assist with move-in and move-out inspections and related documentation.
• Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
• Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
• Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
• Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
• Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.
• Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
• Post payments and charges in the property management software (RealPage).
• Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary.
• Placing delinquency notes in Onesite
• Assist the Property Manager with rent adjustments and subsidy billing.
• Provide courteous and professional service to residents, vendors, and guests.
• Address resident concerns promptly and escalate issues to the Property Manager when necessary.
• Assist with resident retention efforts, newsletters, and community events.
• Help enforce community policies and lease terms.
• Maintain organized resident and property files in compliance with HUD file order and company policy.
• Prepare correspondence, reports, and forms as needed.
• Support the Property Manager with monthly, quarterly, and annual reporting requirements.
• Assist in supervising office operations in the Property Manager’s absence.
• Maintain inventory of office supplies and equipment.
• Enter and track maintenance work orders; follow up on completion and resident satisfaction.
• Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 1 floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees