Assistant Community Manager
About The Position
The Assistant Community Manager is the operational right hand to the Community Manager, ensuring the day-to-day operations run smoothly to deliver a hospitality-grade experience. This role involves significant support in leasing, resident relations, financial processes, and team coordination. The position requires taking ownership of responsibilities such as rent collection, auditing lease files in Yardi, and supporting the leasing team. It offers exposure to budgeting, reporting, vendor coordination, and team management, serving as a growth opportunity into an onsite leadership role. Zellis's core values of Driven by Passion, Built Smarter, Experience Meets Insight, and Service Without Compromise guide the expectations for this role, emphasizing attention to detail, efficient operations using technology like Yardi, data-driven decision-making, and exceptional resident service.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build trust with residents, team members, and vendors.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.
- Strong organizational, multitasking, and problem-solving abilities.
- Ability to work independently while collaborating effectively with the Community Manager and broader team.
- Minimum of 2 years property management experience in a similar market and property type.
- Valid driver’s license and reliable vehicle may be required for property errands, bank deposits, and vendor coordination.
Nice To Haves
- College degree preferred.
- Prior experience in leasing, resident relations, or administrative support preferred.
- Experience with Yardi Voyager or comparable property management software preferred.
Responsibilities
- Support the Community Manager with daily property operations, stepping in to lead when the manager is offsite or unavailable.
- Assist Leasing Consultants with the full leasing process—tours, applications, move-ins, and occupied unit showings—ensuring Zellis hospitality standards are met.
- Manage timely and accurate rent collection, track delinquency, and coordinate the move-out process including communications, key collection, and final account reconciliation.
- Address resident concerns, resolve conflicts, and provide professional guidance that reflects Zellis’s commitment to hospitality excellence.
- Audit lease files and ensure all necessary documents are complete and accurately uploaded in Yardi.
- Collaborate with the service team to monitor and resolve maintenance requests promptly, following up with residents on status.
- Confirm marketing and website accuracy across all listing platforms for the property.
- Assist with the creation and revision of policies and procedures related to leasing, resident relations, and team operations.
- Maintain office organization, supply levels, and ensure the team is prepared for daily operations.
- Provide input during staff meetings, contributing ideas, training opportunities, and process improvement recommendations.
- Support leasing, resident satisfaction, and retention initiatives aligned with Zellis goals and your property’s business plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
