Assistant Community Manager

AREY•Macon, GA

20h•Onsite

About The Position

The Assistant Community Manager will help the Community Manager efficiently manage and successfully execute the business plan for the assigned community. The Assistant Community Manager must exercise discretion and judgment pertaining to property management including lease and supervisory leadership to achieve the objectives of the property owner as outlined in the annual budget and Company policy.

Requirements

Above average telephone and communication skills including the ability to read, write, and comprehend the English language at a fluent and professional level
Strong communication skills paired with the ability to train and coach staff
Strong analytical, problem-solving skills
Attention to detail and exceptional follow through
Ability to multi-task in a fast-paced, ever-changing environment
Ability to walk the community (both indoor and outdoor areas) extensively several times each day
Proficiency with standard office equipment including computers, iPads and tablets, MSOffice suite (Excel, Word, Outlook), calculators, fax machines, and electronic check scanners
Proficiency in standard accounting language and processes
Proficiency in multifamily financial and operational language and processes
Proficiency in math with skills included but not limited to the ability to calculate pro-rations, bank deposits, time keeping records, etc.
Must possess and maintain a valid driver’s license and adequate car insurance
Must have reliable transportation
High school diploma level of education required
2+ years of property management experience preferred

Nice To Haves

College degree preferred and/or certifications a plus.
OneSite/RealPage experience preferred

Responsibilities

Review NSF and returned payment reports daily
Collect, deposit, and post all payments and ancillary income daily
Prepare and send seven-day notices, small balance notices, and returned payment notices
Document all contact with residents regarding delinquent rent in property management software
Generate and provide delinquency reports to the Community Manager and Regional Manager as requested
Prepare and file evictions as directed by the Community Manager and in accordance with Company policy, County and State Laws
Maintain consistent communication with attorneys regarding eviction processes and court dates
Assist the Community Manager to create purchase orders as necessary in accordance with Company policy
Complete move out inspections, ensure Final Move-Out Statements are completed within 72 hours and accurately for all move outs and all notices and distributed in accordance with applicable laws and Company policy
Maximize gross rent and minimize vacant and delinquent rent loss in accordance with occupancy standards, property budget, and Company policy
Turn over accurate collection files to collection agency promptly when requested
Ensure pre-close and accounting month end processes are completed promptly in accordance with Company policy
Perform all tasks related to renting lofts including generating traffic, responding to all phone and internet inquires, greeting, giving tours of the community, and qualifying prospective residents.
Close the sale. Get leases signed and executed.
Prepare and send Move Out Confirmation notices
Update availability report, process applications for approvals (i.e., credit check, rental history, etc.).
Submit processed applications to the Community Manager for approval.
Follow up with applicant regarding status.
Maintain full knowledge and understanding of the Emergency Preparedness Plan (“EPP”) for the community
Maintain up-to-date resident information in property management software and resident files in accordance with applicable laws and Company policy
Prepare and deliver lease violation letters and resident letters and accurately document in property management software
Monitor renewals and distribute and follow-up on renewal notices
Assist in coordinating and participating in resident events with residents and vendors, including cleanup
Inspect community daily including the leasing office, parking lot, vacant and model lofts, buildings, and amenity areas and coordinate with the maintenance staff to ensure community meets all Company safety and quality standards
Ensure all work orders are entered in property management software and follow up on their completion
Touch-up clean lofts and pick up trash when necessary and as requested
Provide great customer service by promptly responding to complaints, questions, and requests and take appropriate action to address issues
Act as the on-site manager in the Community Manager’s absence by delegating work, coordinating with maintenance and the leasing staff, and managing the operation of the community in accordance with applicable laws and Company policy
Provide on-the-job training to subordinates
Ensure staff always maintains a safe environment for residents and staff including compliance with legal guidelines and Company standards and ensure you are following the Company Safety Guidelines
Maintain and utilize supervisory level knowledge of common property management business practices including Company policy, market data, general accounting processes, reporting systems, and legal compliance including Fair Housing, OSHA, etc.
Communicate clearly and effectively with residents via phone, email, and in person regarding rent delinquencies and resolve issues related to resident occupancy
Model a high level of customer service to ensure all employees display courteous and helpful attitudes towards residents, co-workers, and all visitors to the community
Practice and promote a team environment.
Assist with Community Manager duties as directed or in his/her absence
Must have mode of communication at home and respond in cases of emergency
Must be available for weekend, holiday, and evening work
Must be willing to be assigned to other communities as needed
Travel and overnight stays are limited but may be required
Other duties as assigned