Assistant Community Manager

Neighborly Ventures•Keizer, OR

5d•$18 - $25•Onsite

About The Position

Neighborly Communities is seeking an Assistant Community Manager to support the Community Manager with the daily operations of the Keizer Station property. This role is crucial for delivering high-quality customer service to current and prospective residents, assisting with financial and property operations, and supporting leasing and maintenance staff. The Assistant Community Manager will report directly to the Community Manager, maintain proficiency in property management platforms, understand landlord-tenant laws, and assist with various operational tasks.

Requirements

Ability to manage difficult or emotional situations using an outward mindset.
Excellent verbal and written communication skills.
Exceptional problem-solving abilities.
Strong customer service skills.
Motivated to respond promptly to the needs and requests of the Community Manager.
Strong organizational and time management skills, along with effective communication.
Working knowledge of Fair Housing Guidelines.
General understanding of Low-Income Fair Housing Guidelines (if applying to an affordable property).
Committed to acting with integrity, professionalism, and confidentiality.
Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the principles of an outward mindset.
High school diploma or equivalent.
At least one (1) year of Property Management experience.
Fair Housing certification.

Responsibilities

Assist the Community Manager with the administration, improvement, maintenance, and general operations of Neighborly Communities properties.
Maintain a thorough understanding of all fair housing regulations and adhere to them.
Help resolve operational and residential issues that may arise from residents, vendors, etc.
Provide exceptional customer service to residents by striving to exceed their expectations.
Maintain regular and reliable on-site or in-office attendance.
Assist in compiling reports in a timely manner as assigned by the Community Manager, including performance standards, asset management reports, budget reports, and delinquency reports.
Work with the Community Manager and Accounting team on final accounting statements as assigned.
Adhere to the community’s operational policies and procedures for various tasks, including monthly lease expirations and renewals, market surveys, weekly census reports, applicant screenings, application processes, auditing of resident files, and move-in/move-out processes.
Participate actively in Safety Meetings in collaboration with the Service Manager, if applicable.
Help create and coordinate resident retention events.
Serve as a resource for all team members, both in the office and maintenance.
Maintain expert-level proficiency in all property management platforms, including ResMan, Tenant Tech, Leonardo, and SharePoint.
Demonstrate self-accountability by scheduling, preparing, and conducting monthly 3A+ SAM meetings with your supervisor, and reporting the outcomes of these meetings to Human Resources.
Embrace the principles of the Outward Mindset.
Complete all necessary and assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings and Outward Performance training.
Perform other related duties as assigned by management.