Assistant Community Manager (Lease-Up)

THRIVE PROPERTY MANAGEMENT LLC•New Albany, OH

5d•$50,000 - $60,000•Onsite

About The Position

Thrive Community Management is seeking a highly motivated and sales-driven Assistant Community Manager to support the successful lease-up and stabilization of a new multifamily community. This role is ideal for someone who thrives in a fast-paced, high-energy environment and understands the urgency, adaptability, and commitment required to bring a new community to life. The Assistant Community Manager will play a critical role in driving leasing performance, delivering an elevated resident experience, supporting daily operations, and helping establish the culture and reputation of the community from day one. The ideal candidate is confident in sales, calm under pressure, solution-oriented, and willing to do what it takes to achieve occupancy goals while maintaining operational excellence and exceptional customer service. This position works closely with the Community Manager and onsite team to execute leasing strategies, build community presence, and ensure the property achieves and sustains stabilization goals.

Requirements

High school diploma or equivalent required
2–4 years of multifamily property management or leasing experience required
Previous lease-up experience strongly preferred
Proven success in sales, leasing, or customer-facing roles with measurable results
Strong understanding of Fair Housing laws and multifamily operations
Ability to multitask and perform effectively in a fast-paced, evolving environment
Strong communication, organizational, and problem-solving skills
Demonstrated ability to remain calm under pressure and adapt quickly to changing priorities
Positive attitude with a strong sense of accountability and ownership
Experience with property management software and Microsoft Office preferred

Nice To Haves

Bachelor’s degree in Business, Real Estate, Hospitality, or related field preferred
CAM® or CAPS® certification preferred

Responsibilities

Drive leasing activity through proactive sales outreach, follow-up, prospect conversion, and resident retention strategies.
Deliver exceptional tours and create a personalized experience that converts prospects into residents.
Maintain strong closing ratios and consistently work toward occupancy and revenue goals.
Respond to leads and prospect inquiries with urgency and professionalism.
Support and execute community marketing initiatives, outreach efforts, and local partnerships to generate traffic.
Assist with pricing recommendations, leasing strategies, and market surveys to remain competitive during lease-up.
Support daily community operations and step into leadership responsibilities in the absence of the Community Manager.
Maintain accurate resident files, lease documentation, reports, and community records.
Assist with rent collection, delinquency management, and resident communications.
Coordinate with maintenance and construction teams to ensure readiness of units and amenity spaces.
Support warranty, punch-list, and quality assurance processes associated with a new development.
Ensure compliance with company policies, Fair Housing regulations, and operational procedures.
Deliver a high-touch, hospitality-driven experience to residents, prospects, vendors, and guests.
Address resident concerns with professionalism, empathy, and urgency.
Help create a welcoming and engaging community atmosphere during all phases of lease-up.
Assist with resident events, move-ins, and community engagement initiatives.
Lead with accountability, positivity, and a team-first mentality.
Remain calm, focused, and solutions-oriented in high-pressure or rapidly changing situations.
Demonstrate flexibility and willingness to support the needs of the community outside traditional responsibilities when necessary.
Foster collaboration and communication across leasing, operations, maintenance, and construction teams.
Assist with other projects or duties as directed or assigned.