Assistant Community Manager

RPM Living • Houston, TX

7h • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by assisting prospective residents, managing applications and leases, collecting rent, handling move-ins and move-outs, and responding to resident needs. The role also supports property visibility through market research, outreach marketing, and social media. The position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

The job title is also associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver. Employment is contingent upon successful completion of a background check as required by local and federal state requirements. RPM Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

• A flexible schedule is required, with hours including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed