Assistant Community Manager

The Community Builders•Boston, MA

8d•Onsite

About The Position

The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner dedicated to building and sustaining strong communities where people of all incomes can achieve their full potential. The Assistant Community Manager, under the direction of the Community Manager, is responsible for leasing, compliance, maximizing rental income, and providing excellent customer service. This role emphasizes operations administration, meeting compliance objectives, resident retention, and ensuring a quality living experience for residents. Certification in COS and LIHTC is strongly preferred. This position requires five days a week in the office at the 900 Morrissey Location.

Requirements

College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required.
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
Proven Excellent Customer Service skills required.

Nice To Haves

Certification in COS and LIHTC strongly preferred.
Industry designations (COS, LIHTC, ARM®, etc.) preferred.

Responsibilities

Assists with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, Community Life, and Service Maintenance staff regarding issues.
Answers or returns all calls promptly with the highest level of customer service.
Schedules appointments and conducts in-person visits as needed.
Listens to resident requests, concerns, and comments, referring them as appropriate.
Develops relationships with residents to understand their needs and aspirations and build trust.
Monitors, directs, and tracks performance of leasing, retention, and re-certifications to meet a 97% physical occupancy goal.
Anticipates vacancies and is proactive in attracting new tenants.
Prepares re-certifications, leasing applications, verifications, occupancy agreements, and reports.
Screens applicants to ensure compliance with the Tenant Selection Plan and regulatory requirements.
Keeps informed of market conditions and updates competitive market analysis quarterly.
Enters and codes invoices, posts rents, makes deposits, and maintains accurate resident ledgers.
Monitors rent balances, collects rents, and sends out late or quit notices as required.
Participates in all aspects of managing a property, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
Oversees office functions, including office hours, filing, computer systems, and reports.
Inspects property, picks up litter, and reports issues to the Service Maintenance Manager.
Handles resident issues and concerns, partnering with the Community Manager as needed.
Inspects market-ready units for lease acceptance and resident move-in.
Assists in recruitment, training, supervision, and motivation of team members and participates in the preparation of annual reviews and performance management processes.
Performs other duties as required.