Assistant Community Manager (Lease-Up) - Alta Westover Hills

Greystar Management Services•San Antonio, TX

16h

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and track the community’s financial activity. The position also supports resident relations, lease enforcement, evictions, move-outs, owner communications, and leasing and marketing activities. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, organizing daily work and coordinating with maintenance staff while ensuring operations comply with company policies and procedures.

Requirements

At least 1 year of relevant experience; the posting specifies a minimum of 1–3 years in residence life and/or property management.
Experience demonstrating community management, sales, marketing, and customer service capabilities sufficient to assist with day-to-day apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications, as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information accurately, completing updates and backups to protect system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, pursue delinquencies, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment; reconcile work or purchases, obtain Community Manager approval, code charges, and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information using Guest Cards, showing available apartments and models, closing leases and collecting deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.