Assistant Community Manager

EBRPHA • Baton Rouge, LA

22d • Onsite

About The Position

The Assistant Community Manager will assist with the onsite management of assigned properties and will serve as a floater across a few different BTR locations. Responsibilities will include working with tenants, tenant file processing, and administrative and office support functions. This role receives direct supervision from the Community Manager.

Requirements

• A minimum of one year of Property Management experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to read and interpret a variety of manuals and documents.
• Must successfully complete required certification trainings within one year of the date of hire or at the first available offering.
• Must possess a valid driver's license.

Nice To Haves

• Tax-credit experience.

Responsibilities

• Serves as point of contact for residents and the general public.
• Explains process and procedures, answers tenant questions, listens, and assists and/or refers tenants based on concerns and problems.
• Consults with property manager to assist in resolving problems, investigating complaints, interpreting housing policies, and enforces the lease agreement.
• Serves as maintenance dispatch for work orders.
• Creates, monitors, and closes out work orders.
• Provides updated reports of outstanding work orders to manager.
• Assists the Community Manager in processing move outs and transfers.
• Schedules and assists the Community Manager in inspecting dwelling units.
• Processes unit vacancies and tracks time for filling unit vacancies.
• Prepares charges, move out statements, notices, dwelling leases, and inter-office memos for residents.
• Assists the Community Manager with reading utility meters and escorting assigned contractors into dwelling units.
• Prepares adjustment slips for accounting department to include rent and services, rent changes, miscellaneous credit, and charges, etc.
• Sends first notice bills or refunds to vacated residents and verifies all information submitted.
• Schedules appointments, prepares reexamination paperwork and packets, and assists clients with completion of recertification documents.
• Sends out verifications on income and allowances for rent changes.
• Prepares statements and processes data for move outs and transfers and removes inactive files.
• Assists Community Manager in preparing reports.
• Maintains schedules for any recreation rooms located at assigned properties.
• Maintains a monthly list of current public housing residents in assigned properties.
• Assists with inventory corrections and orders office and maintenance supplies.
• Performs administrative duties such as answering phones, greeting tenants and visitors, data entry, printing, sorting, and filing new and completed work orders, updating files for interim changes, and mailing monthly rent and utility statements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed