Assistant Community Manager

ACC Management Group • Janesville, WI

27d • Onsite

About The Position

Janesville Garden Court | Janesville, Wisconsin Are you passionate about people, community engagement, and making a real difference in residents' lives? Janesville Garden Court is seeking an energetic, organized, and service-focused Assistant Community Manager to help create an exceptional living experience for our residents while supporting the daily operations of our affordable housing community. What You'll Do As our Assistant Community Manager, you'll be at the heart of the community, helping residents feel at home while ensuring smooth property operations.

Requirements

• Previous property management, leasing, affordable housing, or customer service experience
• Knowledge of HUD, Section 8, LIHTC/Section 42 compliance, or a willingness to learn
• Strong organizational and administrative skills
• Excellent communication and interpersonal abilities
• Proficiency with Microsoft Office and property management software
• Ability to multitask in a fast-paced environment
• Positive attitude, attention to detail, and commitment to resident service
• High School diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.

Nice To Haves

• Experience with Onesite software is a plus.

Responsibilities

• Welcoming prospective and current residents with outstanding customer service
• Assisting with leasing, applications, move-ins, and renewals
• Supporting compliance requirements for Section 8 and Section 42 affordable housing programs
• Maintaining accurate resident files and property records
• Coordinating resident communications
• Responding to resident inquiries and resolving concerns professionally and promptly
• Assisting with rent collection, reporting, and administrative tasks
• Working closely with the Community Manager and Maintenance Team to ensure resident satisfaction
• Helping create a positive, safe, and welcoming community environment
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED