Assistant Community Manager

Elandis•Birmingham, AL

1d•Onsite

About The Position

ELANDIS, recognized as a 2025 Best Places to Work In Multi-family, is seeking an experienced Assistant Community Manager. At Elandis, hard work and dedication are valued, and the company offers competitive pay with 100% employer-paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued from day one and available after 90 days of employment.

Requirements

Minimum 1 year of previous experience with residential, multi-family property management.
Knowledge of Multi-Family Operating Systems.
Proficiency in multiple PC software packages such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.).
Familiarity with navigating the Internet.
Strong organizational skills.
Strong communication skills (written/oral).
Strong interpersonal skills.
Ability to change priorities.
Ability to meet deadlines.
Ability to work independently.
Ability to follow through on assignments.
Deliver high-level customer service skills for interaction with residents, vendors, and co-workers.
Demonstrate ability to be very detail-oriented.
Able to handle multiple projects at any given time.
Must be extremely professional and customer service oriented.
Able to work full-time, 40 hours, with the possibility of overtime requirement.

Responsibilities

Maintain budgeted delinquency, reviewing A/R daily and submitting requested reports.
Ensure collection, posting, and daily deposit of all rents and late fees/check charges.
Submit past resident balances to collection agency monthly.
Assist Maintenance Supervisor and Community Manager with purchase order input and invoice processing.
Perform evictions, utility cut-offs, and manage collections for delinquency.
Work with Community Manager and Leasing Specialist to ensure community is rented to budgeted occupancy or higher.
Shop competition and stay aware of local market conditions and trends.
Contribute ideas to Community Manager for community improvements and resident satisfaction.
Welcome prospective residents and give community tours when Leasing Specialist is unavailable.
Answer incoming phone calls and handle them appropriately, transferring calls to Community Manager when necessary.
Assist in reviewing all online and print advertising.
Be knowledgeable of all phases of leasing and resident retention.
Accept service requests from residents and forward them to the service team for prompt processing.
Conduct follow-up with residents upon completion of service requests.
Document conversations and activity with prospective residents and residents in the lease file and operating system.
Execute lease contracts and process move-ins, renewals, notice-to-vacates, and move-outs in the operating system.
Process deposit accounting and corresponding reports.
Ensure the office is open on schedule and confirm the condition of the office and model apartments meet company standards.
Maintain records on all aspects of management activity on a daily, weekly, and monthly basis.
Submit required reports to the Community Manager on time, as requested.
Maintain a positive customer service attitude.
Address resident concerns and requests in a timely manner to ensure resident satisfaction.
Execute resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
Ensure distribution of all company or community-issued notices (e.g., bad weather, emergency).
Physically inspect the community when on grounds, pick up litter, and report any service needs to the service team.
Inspect move-outs and vacancies when requested.
Participate in weekly/daily office staff meetings.
Assist with community inspections, ensuring the community's curb appeal is consistent with company policies.
Provide support to the Community Manager and all other staff to encourage teamwork and lead by example in creating a harmonious environment.
Represent the company in a professional manner at all times.
Learn and ensure compliance with all company, local, state, and federal safety rules.
Ensure that unsafe conditions are reported to the Community Manager in a timely manner.
Follow a "safety first" principle.
Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc., within company guidelines to minimize liabilities (e.g., criminal activity in community, employee/resident injuries, fires, floods, freezes, etc.).
Perform any additional duties or tasks as assigned by supervisor or senior management.