Assistant Community Manager

Thompson Thrift•Raymore, MO

2d•Onsite

About The Position

The Assistant Community Manager supports the daily operations of a multifamily community, contributing to strong financial performance, leasing success, and resident satisfaction. This role plays a key part in ensuring operational efficiency, accurate financial processes, and a high-quality resident experience in alignment with Thompson Thrift’s standards. As an Assistant Community Manager, you will partner closely with the Community Manager to support the financial, leasing, and administrative functions of the community. This role is responsible for managing rent collections, maintaining accurate resident financial records, supporting leasing performance, and ensuring operational processes are executed efficiently. You will serve as a key operational resource on-site, helping to maintain consistency, support team effectiveness, and contribute to overall community performance.

Requirements

High school diploma or GED required; equivalent experience considered; some college preferred
Minimum of 2 years of relevant experience
At least 1 year of experience in an on-site leasing role preferred
Experience in property management, business operations, or Class A / luxury communities preferred
Flexibility to work evenings, weekends, and assist with after-hours emergencies as needed
A valid driver’s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps
Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation
Strong organizational and financial aptitude
Excellent communication skills with the ability to professionally engage residents and team members
Proficiency with property management software and Microsoft Office Suite
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Customer-focused mindset with a commitment to service and operational excellence

Nice To Haves

Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus. (For Colorado Applicants)

Responsibilities

Support leasing performance by assisting with follow-up, application processing, and renewal coordination
Monitor leasing activity, traffic, and conversion trends, providing insights to support occupancy goals
Oversee rent collections and delinquency management in accordance with company policies and legal requirements
Maintain accurate resident ledgers, including posting payments, adjustments, and account activity
Prepare and process daily deposits while ensuring compliance with company accounting procedures
Assist with financial reporting, documentation, and coordination with internal teams
Coordinate move-ins, move-outs, and associated inspections to ensure accuracy and compliance
Provide operational support to leasing team members and assist during high traffic periods as needed
Support resident communication and assist in resolving escalated concerns
Organize and coordinate resident engagement activities to support retention and satisfaction
Monitor service requests and ensure timely follow-up with maintenance teams
Maintain community standards for cleanliness, organization, and presentation
Provide support for essential operations in the absence of the Community Manager, as needed