Assistant Community Mgr

MC Residential Brand•Tucson, AZ

2d•Onsite

About The Position

The Assistant Community Manager plays a crucial role in the daily operations of the property, focusing on leasing, resident relations, and administrative tasks. This position involves meeting prospective tenants, assisting them with property viewings, and managing the leasing process from application to move-in. Responsibilities also include rent collection, maintaining accurate resident files, and ensuring resident satisfaction through timely responses to concerns and requests. The role requires strong organizational skills, adherence to fair housing laws, and professional representation of the company. Depending on property size and staff structure, the Assistant Community Manager may also assist with accounts payable, marketing efforts, and competitor analysis.

Requirements

Minimum of 2 years of residential property management experience.
High school diploma or equivalent.
Microsoft Office, including Word, Outlook, and Excel.
Property Management Software: i.e., Yardi, SmartRent, Knock, RentCafe, Revenue Management Software (Real Page).
Knowledge of LMS, CRM, and Timekeeping systems.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Service Orientation: Actively looking for ways to help people.
Have the ability and desire to display company core values of being Respectful, Aware & Present, Positive, Open & Kind, and Giving to residents, vendor partners, and fellow team members.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Coordination: Adjusting actions in relation to others' actions.
Computer and Electronics Navigation: Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Spreadsheets: Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Software: Using computer software applications, e.g., Microsoft Office, to type text, insert pictures, format, edit, print, and save.
Reliable transportation is needed to get to and from work.
This position may be required to drive on behalf of the property, retrieve supplies, make bank deposits, etc.

Responsibilities

Meets with prospective tenants and records information to ascertain needs and qualifications.
Assists prospects in viewing amenities, models, and vacant apartments.
Completes new lease and renewal quotes, and completes lease forms or agreements.
Ensures resident files are accurate and maintained in a secure place.
Collects and is responsible for posting rent and rental deposit(s).
Manages rent collection and stays in contact with residents and managers relative to status.
Generates necessary legal actions, documents, and processes in accordance with State and Company guidelines.
May aid with or complete accounts payable coding and entering invoices in property management software for Community Director approval.
Maintains accurate records of all community transactions (i.e., move-ins/outs, collections, end-of-month reporting, etc.) and submits them promptly.
Answers incoming phone calls, handling each call in accordance with company directives for phone interactions.
May be responsible for executing and ensuring leasing teams walk "show" units daily; may touch up clean surfaces or request housekeeping perform full cleaning of any unit available to show prospective residents.
Regularly walks the grounds, tour path, and available units to ensure quality control before touring a prospective resident and to communicate inventory to prospects.
May be responsible for overseeing or maintaining contact with prospective residents before and during the leasing process, completing CRM (Customer Relations Management) software duties, and ensuring leasing team members adhere to the same.
Represents property when the Community Director is unavailable.
Confirms leasing associate techniques are effective in obtaining closing.
Abides by fair housing laws and confirms leasing associate(s) adhere to same.
Responsible for the move-out process, which may include inspecting units for charges and final account statement processing.
Professionally represents the company at all times.
May be responsible for overseeing or compiling listings of available units for rent, using established company mediums, and using company marketing materials to create advertisements to reflect current market pricing periodically.
May be required to monitor competitor community pricing, promotions, and concessions and assist with market survey completion.
Deals with resident concerns and requests on time to ensure resident satisfaction with management.
Ensures distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
Consistently upholds the policies of the community.
Performs all other duties as assigned.